Whether you're a British Columbia resident travelling outside B.C. or a visitor to Canada, travel occasionally or frequently, travel alone or with your family, BCAA covers you, so you can enjoy your vacation or business trip.

Managing your policy

How can I get more coverage?

BCAA offers several options:

  • Trip Cancellation/Trip Interruption/Trip Disruption Insurance: provides reimbursement of travel costs due to a covered risk if your travel plans are cancelled prior to the departure date of your trip or disrupted after your trip has begun.
  • Baggage Insurance: covers the loss, damage or theft of your baggage, personal effects and/or currency.
  • Deluxe Holiday Package: combines options most people need, including Trip Cancellation/Trip Interruption/Trip Disruption Insurance, Baggage Insurance, TravelGold® Accident Insurance and Additional Air Travel Related Expenses.
  • TravelGold Accident Insurance: provides payment in case of death or dismemberment as a result of a covered accident.
  • Additional Air Travel Related Expenses Coverage: provides coverage for expenses resulting from a flight being delayed more than 4 hours and/or when your baggage is lost or delayed more than 6 hours.

How can I change my policy while travelling?

To extend or upgrade your policy while travelling, simply call BCAA:

  • From British Columbia (toll-free) 310-2345
  • From Canada & USA 1-800-663-1956
Or call Travel Underwriters:
  • From Canada & USA 1-866-419-4183
  • From Mexico 001-800-514-9976
  • Outside N. America & Mexico (global toll-free) 800-663-00399*
  • Worldwide (collect) 604-278-4108**

Need help using the global toll-free number or calling worldwide collect?

*To use the global toll-free 11-digit number, first dial the international access code for Canada based on the country you are calling from. This service is not available in all countries; for a complete list of countries where this service is available, visit OneWorld Assist.

Global toll-free numbers are different and are only accessible if the user is dialing from outside North America (Canada, U.S., and Mexico). Global toll-free numbers may be 11-digit numbers. Example: If dialing from Australia the caller would dial the following:

0011-800-663-00399
Australia’s international access code = 0011

If you are using a mobile phone, dial the “+” sign first before dialing the number you’re calling. By doing so, the international access code of the country you’re located in is automatically added to your outbound call. Then start dialing the global toll-free number.

(+) + 800-663-00399
If your mobile phone does not have a “+” on its key pad, hold down the “0” button until it turns to a “+” sign.

(Placing an international call may be subject to fees charged by your cell phone service provider)

**Dial the Canada Direct access number to speak to a Canadian operator for assistance with your collect call.

How can I change my policy before I leave B.C.?

Simply call BCAA 310-2345
Please note that administration fees may apply.