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BCAA ranks highest in customer satisfaction among home insurance providers in Western Canada

JD Power Award Presentation

(Burnaby, B.C.): BCAA Insurance has been awarded the highest satisfaction ranking among home insurance providers in Western Canada by renowned consumer research group, J.D. Power and Associates.

Widely recognized for its customer satisfaction research, J.D. Power and Associates, an independent and trusted market researcher, conducted its annual study that measures home insurance policyholder experiences with their primary insurers. Five factors were considered: customer service, price/premium, policy offerings, billing/payment and claims.

BCAA is honoured to receive this ultimate form of recognition and attributes its success to the entire BCAA team for its commitment to do the right thing for its customers. The organization also thanks its Members and customers for the opportunity to earn their trust.

BCAA has a proud history of serving British Columbians for over 105 years, and currently offers home, auto, travel and life insurance in its 27 locations and Customer Contact Centre throughout the province.

The 2012 Canadian Home and Auto Insurance Customer Satisfaction StudySM is based on 7,716 total responses measuring 13 providers in Western Canada (AB, BC, MB, SK) and measures consumer satisfaction with home insurance providers. Proprietary study results are based on experiences and perceptions of consumers surveyed in July-August 2012. Your experiences may vary. For the complete ranking, visit jdpower.com.

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BCAA Media Contact

Niela Melanio
Public Affairs and Media Specialist
Phone: (604) 268-5342
Cell: (778) 228-8859
niela.melanio@bcaa.com
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