He was extremely friendly and polite. His demeanour was very much appreciated in what had been a very stressful situation for me. I was also impressed that it was pouring rain and he remained calm, kind and did not rush the job nor perform a sloppy job to get out of the rain, as one would ... Read more

He was wonderful. He made me feel comfortable with my problem and informed me of what had happened to my truck and that it was possibly a quick fix. He told me it was a good thing I had not gone any further. I enjoyed our chat in the truck for the long drive. I felt very comfortable with him complet... Read more

He was extremely helpful. We broke down 8 kilometers away from the ferry terminal on December 24 at 10.15 in the morning. The tow truck arrived in a very timely manner, listened to our situation, asked what we wanted to do and then asked his dispatcher to call around to see if any GM dealerships wer... Read more

It was a wonderful experience to have such trustworthy assistance, getting my vehicle and I home, safely, when I was in a vulnerable, sad time of need. 49 year member Learn more about all of the benefits a BCAA Membership can provide. Read more

Outstanding service. After 32 years of loyalty, time after time BCAA and its employees continue to show why they deserve the highest praise and gratitude from their customers. The Employees of BCAA are always smiling on the phone (so to speak) and they help to make my vehicle challenges and troubles... Read more

Both my kids are BCAA "addicts" like me. We all try to fix the problem ourselves, but when we call you folks, we get excellent help, whether in Montana, Hawaii, and Nova Scotia. Because of our lifestyles, you provided priceless services.   - 38-year Member   Read more

Just keep up the great job! Running into car trouble is upsetting for cost, stress of many other details in life...having an abrupt or unfriendly experience dealing with it just makes matters so much worse. We so appreciate all the help we got and the manner in which it was given.   - 1-year... Read more

I am a disabled veteran who cannot walk. I use a scooter. The driver was extremely helpful and had my vehicle started within two minutes. When I told him my passenger door did not close properly he examined it, went to his truck and obtained a tool and repaired it within three minutes. If it were no... Read more

A warning light indicating a low tire appeared on the dashboard in my Mother's Lexus. I first called Lexus’ roadside assistance service and that was a complete waste of my time. The driver from the towing company walked around the vehicle and informed me that nothing was wrong and then left. I was d... Read more

I was totally satisfied [with my service]. I had been considering not renewing my BCAA this year because I've had it for a number of years and never used it. However, I just made my annual membership fee back with the cost of the towing job had I not had my BCAA. Plus, they were able to tow me from ... Read more

“Whoever he was, he was amazingly helpful. Well, wouldn't you know, my car started once he arrived. He explained clearly on why I could be having problems. (He) was most helpful in topping up my antifreeze and showing me possible future problems under my hood. I would give this guy 150% for cu... Read more

“I was so pleased that he was able to repair my tire. I had 3 dogs in the car, and since my spare tire was a spare tire saver - would have had to get my tire fixed and put it back on the car myself. He was really good and fixed my tire so that I have the confidence to leave the repair as is an... Read more

"He boosted my battery and checked the age of it (over 5 years old). As I was heading out to do a number of errands, I was concerned about the car not re-starting again. When I asked about getting a new battery, he called dispatch and coordinated being able to install it right away for me (saving me... Read more

“I am just very happy with the service that I have had, both with personnel on the phone and the guys who come out to help, I am so happy I have you guys to help me, I have needed you a time or two and it has saved me a lot of time and hassle, in the end you’re like a good friend who i c... Read more

"I have been a member of BCAA since I learned to driver many years ago. Over the years, I can probably count on both hands, with a few fingers left over, how many times I have had to use your service, but at that those times, I couldn't have imagined not being without your service. It is always a co... Read more

BCAA continues to provide excellent value for the dollar & I recommend it to friends & colleagues all the time. Both of my kids have student BCAA memberships courtesy of their grandparents & have all utilized the service with similarly excellent service on each occasion. Keep up the grea... Read more

I have been a BCAA member for just slightly under 50 years. Prior to 2010 I had only used the roadside service twice for minor events. Then suddenly in 2010 and 2011 I experienced two major breakdowns in my truck while pulling my little Teardrop travel trailer.  In both instances upon... Read more

Hello: This weekend, my car broke down. I was in a desperate situation, needing to pick my daughter up from Camp where no phone access was available, service shops were closed, and no car rental agenices were in the vicinity. The BCAA serviceman understood my desperation, and out of sheer kindness, ... Read more

We were at the beginning of a long 4-corner trip in the USA.  Driving along an express way in the "middle of nowhere in Oregon on a quiet early Sunday morning, our engine suddenly quit and refused to start up again. We called the number on our card and within 45 minutes a tow truck arrived on t... Read more

I got my membership the day I had my first towing help on Sept. 26, 2011. My first impression with the service was amazing, excellent service and very accomodating assistance from the driver who have New Westminster area. My first impression was long lasting because I never have a service as excelle... Read more

The location of the vehicle was not near a town. It was in a remote location, however the driver came straight to us, and was very nice. He even had cold bottles of water for my family and I. Read more

There is a reason I have BCAA and that is for peace of mind and help if required. BCAA came through on both counts. Thank you. Read more

Two drivers assisted me, and both were very helpful, in particular the fellow who came with the flatbed to take my motorcycle went above and beyond in assisting me. I could never have got it out of the underground without him doing most of the work pushing a 900-pound motorcycle up the ramps to get ... Read more

I felt taken care of and feel very fortunate to have such a great service. My stress level was low because of it. He was a very nice young man. He was professional and quick and warm. Thank you for making my day less stressful. Read more

The service rep was extremely pleasant and helpful and empathetic, which was needed at the time. Gave further info for future and fixed my vehicle. I needed my vehicle as my husband was visiting from a care facility (in his wheelchair) and I needed to drive him back. So a bit of stress for me, but v... Read more

This was my first time using your service and I am very much satisfied with the whole experience from start to finish. Your company will be highly recommended to all my family, friends and co workers...keep up the good work. Read more

The tow truck driver was delightful. He was polite, smart and a great conversationalist which was important as it was a long drive home. He really turned around a very negative experience. I can't say enough nice things! I think people like Wilf (my tow truck driver) should be recognized for outstan... Read more

As a single woman, I rely on BCAA Emergency Road service to get me out of difficulties—even some of my own doing when I have run out of gas. It is dangerous to be stranded on a dark street late at night or on the highway, and calling BCAA is like calling an ambulance; rescue and safety!!! Many... Read more

My car's front wheel and ball joint crashed at Grandview Walmart today Sunday July 10 2011. Your tow truck driver who arrived was the most kind and helpful person imaginable! He offered useful suggestions as to where we could obtain service for my vehicle on a Sunday and had us there and into a cour... Read more

The driver went above and beyond the call of duty.  It was a difficult tow. They couldn't access my vehicle in the parking garage, and the truck was too big to fit in the door. They called another driver to bring dollies to move my vehicle over to the door and the two drivers worked relentlessl... Read more