Member Stories
October 01, 2011
Very helpful
Tagged with: Membership
Two drivers assisted me, and both were very helpful, in particular the fellow who came with the flatbed to take my motorcycle went above and beyond in assisting me. I could never have got it out of the underground without him doing most of the work pushing a 900-pound motorcycle up the ramps to get to a clear spot to load it on the truck. Very helpful. Thanks.
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December 01, 2010 Knowledgeable drivers Today we had 2 drivers assist us since our car would not start. We had previously been told we needed a new starter and were preparing to have the vehicle towed to Ford ($$$$). The first BCAA driver checked, and figured we needed a new battery. He arranged for BCAA to deliver one to us. Armond arriv...... Read more December 01, 2010 Thanksgiving dinner I broke down Sunday, October 10 in the Canadian Tire parking lot on Byrne Road. I called for a tow truck and they sent Guy, driver. He hooked me up and got me home in no time! I have to add that my turkey dinner was cooking on the stove and he got me home in plenty of time...(whew).. Thanks for send...... Read more December 01, 2010 Car stuck in the Metrotown underground parking lot I cannot believe I am writing this, however, I just had the best experience being towed! My car would not start in the Metrotown underground parking lot, and it was after 11 p.m. I called BCAA, and Terry was dispatched. Terry was knowledgeable, genuine, and sincere. Terry problem solved, and provide...... Read more January 01, 2011 A helpful member I borrowed my dad's new truck to take my oldest son back to the ferry to Victoria from Penticton after New Year’s a few years ago, as the roads were a bit treacherous. The trip down was uneventful, but on the way back the transmission died at Rhododendron Flats on the Hope-Princeton Highway. N...... Read more January 01, 2011 Interesting roadside story I had left Salmon Arm earlier in the morning on my return trip to Victoria from Calgary. I had taken my Honda Civic to an auto repair shop there because it was smelling acrid and running really hot. They couldn't find anything wrong.
I was driving toward the Coquihalla and the car "blew." All the i...... Read more February 01, 2011 Flat tire in a snow storm I got a flat tire upon arrival at the lodge of our cross-country ski centre during a snow storm at 3500' above sea level. The receptionist was helpful and positive and the tow truck driver was friendly, upbeat, well groomed and didn't complain once about changing a tire in a snow storm and a wind ch...... Read more February 01, 2011 A family of members My husband bought me my first BCAA membership in 1979 shortly after we were married. I always say that it is the best present he ever bought me. Thanks for the peace of mind you give me. We bought associate memberships for our sons when they started driving and they have now switched to their own me...... Read more March 01, 2011 Battery delivery My car would not start on Wednesday. I was searching on the Internet about battery delivery when I found out my very own BCAA offered this service. I called on Thursday and arranged for someone to replace my battery that evening. Brad arrived with batteries galore. He first tested my battery and tol...... Read more March 01, 2011 Cracked manifold He was efficient and knowledgeable. He determined that the battery was fine and not the reason my car would not start. He checked further and determined that it was likely a cracked manifold and showed me why he believed this to be the case. He also encouraged me to get it fixed ASAP as aside from t...... Read more April 01, 2011 15 year Member and recently debating cancelling my coverage I have been a member with BCAA for about 15 years, and have not required the service very often and was recently debating cancelling my coverage. But my mind has changed! Today I got a flat tire and had to pull over on the side of the #1 hwy. I called BCAA at 5:02 p.m. and spoke with Carrie who was ...... Read more April 01, 2011 Area is without cell phone service This goes back to April 2005 when we received a call from my mother-in-law that my father-in-law was in hospital in Lethbridge, AB and had was on death's doorstep. We didn't have time to see him before he was gone.
Along the way [to Lethbridge], we encountered car trouble. The van just seem to quit ...... Read more May 01, 2011 Two flat tires on a dangerous highway with a toddler Although I forget his name, my driver was extremely personable and comforting. I had 2 flat tires on a dangerous highway with my toddler in care. The weather was getting bad and it was quite nerve-racking. He went out of his way to take me and my son to a public location until my ride arrived in Mer...... Read more May 01, 2011 Handicapped member I have been a member for quite a number of years, but have acquired the services of BCAA only a couple of times. Being handicapped myself, it is such a blessing to be a member of BCAA. Only one realises the importance and benefit of membership of BCAA on instances like this and that yes, it is worth...... Read more June 01, 2011 Vehicle problems, snowfall and small infant It was just after Christmas 2007. I had driven my stepson to Vancouver from Chilliwack. 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I never thought after my car breaking down I would feel happy and co...... Read more July 01, 2011 Young female driver My parents started buying me a BCAA membership when I first got my licence because my parents live up country it gave them great peace of mind to know that i would have assistance whenever needed. That being said, I have ended up needing it a lot more than anticipated and BCAA has always been very e...... Read more August 01, 2011 Isolated spot on the Coquihalla connector I was alone when my car broke down in a very isolated spot on the Coquihalla connector. The operator I spoke with was extremely reassuring and the tow truck operator also called to say he was on his way. He confirmed my spot and was so extremely helpful. The tow truck came from Merritt. I was extrem...... Read more August 01, 2011 Emergency brake locked Driver #21 with Totem Towing in Victoria, B.C. was great. My emergency brake locked up a back wheel so I called for a tow. The driver got under my car in the rain and managed to fix the problem right on the spot. This guy went above and beyond and saved me time and money and all with a smile. AAA1 s...... Read more August 01, 2011 Battery problem The driver was very knowledgeable and empathetic and helpful in resolving my battery problem in a most timely fashion, and in a most pleasant and congenial way. This has been the case in every instance thus far that I have had to use the services provided by BCAA team representatives. As always, the...... Read more August 01, 2011 Nail in my tire I had just purchased my BCAA membership a week or two ago. How timely!! Consequently, I did not have a lot of information with me at the time. I called Roadside Service and talked to Evert who looked up the information and organized the driver for me in just seconds. He was very efficient. It was ve...... Read more August 01, 2011 Vehicle across the border and to a Surrey repair shop I was completely satisfied. I had no idea how to get my vehicle home to Surrey, B.C. from Bellingham, Washington (through the border). The BCAA and AAA phone assistants were incredibly helpful. They explained everything so clearly and right down to the little details of how the whole process would w...... Read more September 01, 2011 Difficult tow The driver went above and beyond the call of duty. It was a difficult tow. They couldn't access my vehicle in the parking garage, and the truck was too big to fit in the door. They called another driver to bring dollies to move my vehicle over to the door and the two drivers worked relentlessl...... Read more September 01, 2011 Car's front wheel and ball joint crashed My car's front wheel and ball joint crashed at Grandview Walmart today Sunday July 10 2011. Your tow truck driver who arrived was the most kind and helpful person imaginable! He offered useful suggestions as to where we could obtain service for my vehicle on a Sunday and had us there and into a cour...... Read more September 01, 2011 Power steering on my car had failed I want to pass on praise for some wonderful service I received on my recent visit to Seattle. I drove to Seattle from Kelowna B.C. to join an Alaskan cruise. On my return the morning of Friday July 29, I found that the power steering on my car had failed. The AAA referred me to Lloyd's Automoti...... Read more September 01, 2011 Tow truck driver that towed the car from Mt. Vernon USA to the border We rescue dogs and my wife and a friend had traveled to Seattle to retrieve a rescue dog. On the way back to Canada my wife's car broke down near Mt. Vernon USA. It would have been bad enough had my wife been by herself but in this instance she had an animal with her which added to an already bad si...... 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I was in a desperate situation, needing to pick my daughter up from Camp where no phone access was available, service shops were closed, and no car rental agenices were in the vicinity. The BCAA serviceman understood my desperation, and out of sheer kindness, ...... Read more November 01, 2011 Driving along an express way We were at the beginning of a long 4-corner trip in the USA. Driving along an express way in the "middle of nowhere in Oregon on a quiet early Sunday morning, our engine suddenly quit and refused to start up again. We called the number on our card and within 45 minutes a tow truck arrived on t...... Read more November 01, 2011 Excellent value for the dollar BCAA continues to provide excellent value for the dollar & I recommend it to friends & colleagues all the time. Both of my kids have student BCAA memberships courtesy of their grandparents & have all utilized the service with similarly excellent service on each occasion. Keep up the grea...... Read more November 01, 2011 First tow I got my membership the day I had my first towing help on Sept. 26, 2011. My first impression with the service was amazing, excellent service and very accomodating assistance from the driver who have New Westminster area. My first impression was long lasting because I never have a service as excelle...... Read more November 01, 2011 Two major breakdowns I have been a BCAA member for just slightly under 50 years. Prior to 2010 I had only used the roadside service twice for minor events. Then suddenly in 2010 and 2011 I experienced two major breakdowns in my truck while pulling my little Teardrop travel trailer. In both instances upon...... Read more December 02, 2011 Battery sevice saved me time "He boosted my battery and checked the age of it (over 5 years old). As I was heading out to do a number of errands, I was concerned about the car not re-starting again. When I asked about getting a new battery, he called dispatch and coordinated being able to install it right away for me (saving me...... Read more December 03, 2011 150% customer service “Whoever he was, he was amazingly helpful. Well, wouldn't you know, my car started once he arrived. He explained clearly on why I could be having problems. (He) was most helpful in topping up my antifreeze and showing me possible future problems under my hood. I would give this guy 150% for cu...... Read more December 02, 2011 A good friend who I can count on “I am just very happy with the service that I have had, both with personnel on the phone and the guys who come out to help, I am so happy I have you guys to help me, I have needed you a time or two and it has saved me a lot of time and hassle, in the end you’re like a good friend who i c...... Read more December 01, 2011 Terrific service "I have been a member of BCAA since I learned to driver many years ago. Over the years, I can probably count on both hands, with a few fingers left over, how many times I have had to use your service, but at that those times, I couldn't have imagined not being without your service. It is always a co...... Read more December 02, 2011 Tire repair “I was so pleased that he was able to repair my tire. I had 3 dogs in the car, and since my spare tire was a spare tire saver - would have had to get my tire fixed and put it back on the car myself. He was really good and fixed my tire so that I have the confidence to leave the repair as is an...... Read more January 03, 2012 Glad to be a Member I was totally satisfied [with my service]. I had been considering not renewing my BCAA this year because I've had it for a number of years and never used it. However, I just made my annual membership fee back with the cost of the towing job had I not had my BCAA. Plus, they were able to tow me from ...... Read more January 03, 2012 Grateful Just keep up the great job! Running into car trouble is upsetting for cost, stress of many other details in life...having an abrupt or unfriendly experience dealing with it just makes matters so much worse. We so appreciate all the help we got and the manner in which it was given.
- 1-year...... Read more January 03, 2012 Helpful and handy I am a disabled veteran who cannot walk. I use a scooter. The driver was extremely helpful and had my vehicle started within two minutes. When I told him my passenger door did not close properly he examined it, went to his truck and obtained a tool and repaired it within three minutes. If it were no...... Read more January 03, 2012 Priceless Service Both my kids are BCAA "addicts" like me. We all try to fix the problem ourselves, but when we call you folks, we get excellent help, whether in Montana, Hawaii, and Nova Scotia. Because of our lifestyles, you provided priceless services.
- 38-year Member
... Read more January 03, 2012 Thankful for the service A warning light indicating a low tire appeared on the dashboard in my Mother's Lexus. I first called Lexus’ roadside assistance service and that was a complete waste of my time. The driver from the towing company walked around the vehicle and informed me that nothing was wrong and then left. I was d...... Read more February 01, 2012 Friendly and polite He was extremely friendly and polite. His demeanour was very much appreciated in what had been a very stressful situation for me. I was also impressed that it was pouring rain and he remained calm, kind and did not rush the job nor perform a sloppy job to get out of the rain, as one would ...... Read more February 01, 2012 Extremely helpful He was extremely helpful. We broke down 8 kilometers away from the ferry terminal on December 24 at 10.15 in the morning. The tow truck arrived in a very timely manner, listened to our situation, asked what we wanted to do and then asked his dispatcher to call around to see if any GM dealerships wer...... Read more February 01, 2012 Outstanding Outstanding service. After 32 years of loyalty, time after time BCAA and its employees continue to show why they deserve the highest praise and gratitude from their customers. The Employees of BCAA are always smiling on the phone (so to speak) and they help to make my vehicle challenges and troubles...... Read more February 01, 2012 Trustworthy assistance It was a wonderful experience to have such trustworthy assistance, getting my vehicle and I home, safely, when I was in a vulnerable, sad time of need.
49 year member
Learn more about all of the benefits a BCAA Membership can provide.... Read more February 01, 2012 Wonderful He was wonderful. He made me feel comfortable with my problem and informed me of what had happened to my truck and that it was possibly a quick fix. He told me it was a good thing I had not gone any further. I enjoyed our chat in the truck for the long drive. I felt very comfortable with him complet...... Read more March 01, 2012 On duty Christmas Day Very good. All the previous experiences have been excellent especially the one on Christmas Day when my son locked his car with his keys in it motor running as he was loading presents and my granddaughter into it. Someone came within 10 minutes. On Xmas day I was very impressed. Keep up the good wor...... Read more March 01, 2012 Membership is a great investment The lady who took my call was very friendly and efficient. She made a potentially frustrating situation (stuck in the snow, then battery died and then to top it off I ran out of gas) seem ok and that I would be taken care of as quick as possible. Then the tow truck driver arrived (exactly when she s...... Read more March 01, 2012 Painstaking care of my vehicle I have nothing but good comments to make with respect to the driver sent by B.C.A.A. By the time he arrived the heavy rain had stopped and the water level under my car had already started to go down so that the railway ties were visible. Notwithstanding this, the location of my vehicle meant the hea...... Read more March 01, 2012 Recommended mechanic/service shop close to breakdown location The driver was extremely helpful and made a recommendation for a mechanic/service closer to the breakdown location; this would save us money, and we are pleased with the shop. The BCAA Service Vehicle driver was excellent, friendly and professional. We had driven to Kelowna to attend a memorial for ...... Read more March 01, 2012 Stalled on the Port Mann bridge I was stalled on the Port Mann bridge eastbound I had just broken down and at a loss at what to do, not more than a minute later one of your trucks pulled up behind me and offered his assistance .Sensing the danger of my predicament he hooked me up and got me off the bridge and out of harm’s w...... Read more May 01, 2012 Strange predicament He was a very friendly driver. He seemed to be very interested in getting us out of our strange predicament. We had backed up to get out of a driveway in which a hidden metal bar was bent towards my friend's car. She backed into it and it impaled her bumper, sliding in 3 feet of metal bar. It was so...... Read more May 01, 2012 Locked keys Locked keys in vehicle at work. Called at 9:05 am, told approx. 30 min to help to arrive. Truck there in less than 20 min. Driver had keys out in two min. I have been a member since 1992, have used this road service only a few times, however it is a great comfort knowing I have this back up. Well wo...... Read more May 01, 2012 Wish I got his name The Service Vehicle Driver was excellent. I only wish I had got his name. He helped me Mar 24 at a hotel in Surrey-Guildford at 9:30 am. He was the nicest man. Very efficient and he found the problem and fixed it promptly. I felt very safe and comfortable (we were in the underground parking). He als...... Read more May 01, 2012 Proud Member You have done a fantastic job in providing me prompt service when I was stranded in the middle of the road blocking both sides of traffic in a busy intersection. Absolutely exceeded my expectation and so much has improved from 30 years ago when I first joined as a BCAA Member. I will continue to be ...... Read more May 01, 2012 Underway within 10 mins of his arrival My daughter driving our car experienced a blow out on the right rear tire. This occurred while proceeding westbound over the Port Mann Bridge. She pulled over in extremely high volume of traffic 400 meters east of the Burnett Street exit. We called via cell phone for BCAA assistance. The operator wa...... Read more