Kids will be kids, and sometimes they accidentally do things that cause a lot of damage. When one of our Members’ 4-year-old son accidentally left the bathroom faucet running with the drain clogged it sent water spilling out of the sink onto her laminate floor, and into the bedroom where it destroyed more flooring and damaged a set of cabinets.
A big flood calls for a big ‘It’s going to be ok.'BCAA Field Adjuster, Mori, took the call and made a stressful day a lot easier. He did that by just listening attentively, answering all her questions, letting her know that accidents happen, and outlining the timeline for her life getting back to normal. Mori got her through the worst part of the ordeal, and he was there for her throughout the process of getting back to normal.