BCAA helps you protect your investment in your home and your personal belongings, to give you peace of mind. We work with you to understand your needs, then recommend the best, customized coverage for your specific situation. We also offer a wide variety of optional coverages, and Member-exclusive benefits.You can count on us for helpful home insurance advice and in the event of a claim, responsive and friendly service.

How to make a claim

Our commitment

BCAA Insurance Corporation is dedicated to making your claims experience as stress-free as possible.

Our commitment to you:

  • We will thoroughly explain our claims process to you and ensure you promptly receive all documents needed to begin your claim.
  • We will return your telephone calls within one business day.
  • At your request, we will keep you informed on the status of your claim throughout the process.
  • We will ensure that you receive prompt, efficient and courteous treatment at all times.

The claims process

We are dedicated to helping you understand the claims process. If there’s something we haven’t covered, please contact your local BCAA Service Location.

To report a claim

To report a BCAA Home Insurance Claim:

  • Call 1-800-719-2224, 24 hours a day, 7 days a week.

For any more information on reporting a claim, view (PDF) our home insurance claim FAQ.

Claims forms

For your convenience, and to speed up the claims process, the following claims forms are available online:

Please print, complete and submit these forms as instructed by your adjuster. Should you have any questions, please contact your adjuster.

Please note: Adobe Acrobat Reader version 5.0 or higher is required to access forms online.