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BCAA Guided Care

Get connected to personalized care

BCAA is providing travellers with more convenient ways to get medical attention while travelling. Depending on your medical emergency, you may be able to skip a visit to the walk-in clinic or a long wait in the hospital emergency room and get back to enjoying your vacation through BCAA Guided Care.

Get a prescription filled or see a doctor: 

Virtually via video conference or on the phone 
In-person where you’re staying 
At an urgent care facility 
At the hospital emergency room

Our claims team will find the best option for you so you can get back to enjoying your vacation.

This new feature is included on all BCAA Travel Emergency Medical Insurance policies purchased or renewed August 13, 2020 or later. To access BCAA Guided Care, simply contact BCAA Claims Assistance at the time of your medical emergency by calling one of the phone numbers listed on your policy documents, including your policy wording.

Travel Insurance is sold through B.C.A.A. Holdings Ltd. dba BCAA Insurance Agency, a licensed insurance agent and is underwritten by BCAA Insurance Corporation. Insurance claims are administered by Orion Travel Insurance Company and its subcontractors, Active Care Management (2018) Inc. and Global Excel Management Inc. Policy terms apply. Visit