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Refunds and Procedures

The time allotted to submit a refund request has been extended.

 

Coverage Purchased Before June 13, 2017

Coverage Purchased on or After June 13, 2017

Refunds

Annual Plans

Applicable to All Plans
Refund requests must be submitted within 30 days.

Applicable to All Plans except for the Visitors to Canada Plan
Refund requests must be submitted within 90 days.

Single Trip Plans

Applicable to All Plans
Refund requests must be submitted within 30 days. For partial refund requests, a minimum of 30 days must be unused on the policy.

Applicable to All Plans except for the Visitors to Canada Plan
Refund requests must be submitted within 90 days. For partial refunds, there is no longer a minimum of unused days required.

Renewals

Insureds can renew their policies while travelling outside of Canada but they cannot make any changes to the coverage.

Insureds can now make changes to their coverage when renewing their policy outside of Canada.



If you have questions or would like to make a change to your policy, please call or visit your local BCAA Service Location.

  • Review a printer-friendly version of the full-list of changes to your policy
  • Download your updated policy wording booklet
  • Receive a wording booklet by mail

Insurance is sold through BCAA Insurance Agency. The language in this document may not be the same as the actual policy wording which will prevail in all instances and is available upon request. Certain exclusions, limitations and conditions may apply. TravelGold is a registered trademark of and is administered by North American Air Travel Insurance Agents Ltd., d.b.a. TuGo, a licensed insurance broker in British Columbia. 11th Floor - 6081 No. 3 Road, Richmond, BC Canada V6Y 2B2. Insurance is underwritten by Industrial Alliance Insurance and Financial Services Inc., Industrial Alliance Pacific General Insurance Corporation and certain Lloyd's Underwriters, severally and not jointly.