Member Stories

Helpful and handy

Tagged with: Membership

I am a disabled veteran who cannot walk. I use a scooter. The driver was extremely helpful and had my vehicle started within two minutes. When I told him my passenger door did not close properly he examined it, went to his truck and obtained a tool and repaired it within three minutes. If it were not for him, I would probably been without my lift-equipped vehicle for several days. All this great service and a very pleasant person too.


- 23-year member

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Knowledgeable drivers

Today we had 2 drivers assist us since our car would not start. We had previously been told we needed a new starter and were preparing to have the vehicle towed to Ford ($$$$). The first BCAA driver checked, and figured we needed a new battery. He arranged for BCAA to deliver one to us. Armond arriv...... Read more

Thanksgiving dinner

I broke down Sunday, October 10 in the Canadian Tire parking lot on Byrne Road. I called for a tow truck and they sent Guy, driver. He hooked me up and got me home in no time! I have to add that my turkey dinner was cooking on the stove and he got me home in plenty of time...(whew).. Thanks for send...... Read more

Car stuck in the Metrotown underground parking lot

I cannot believe I am writing this, however, I just had the best experience being towed! My car would not start in the Metrotown underground parking lot, and it was after 11 p.m. I called BCAA, and Terry was dispatched. Terry was knowledgeable, genuine, and sincere. Terry problem solved, and provide...... Read more

A helpful member

I borrowed my dad's new truck to take my oldest son back to the ferry to Victoria from Penticton after New Year’s a few years ago, as the roads were a bit treacherous. The trip down was uneventful, but on the way back the transmission died at Rhododendron Flats on the Hope-Princeton Highway. N...... Read more

Interesting roadside story

I had left Salmon Arm earlier in the morning on my return trip to Victoria from Calgary. I had taken my Honda Civic to an auto repair shop there because it was smelling acrid and running really hot. They couldn't find anything wrong. I was driving toward the Coquihalla and the car "blew." All the i...... Read more

Flat tire in a snow storm

I got a flat tire upon arrival at the lodge of our cross-country ski centre during a snow storm at 3500' above sea level. The receptionist was helpful and positive and the tow truck driver was friendly, upbeat, well groomed and didn't complain once about changing a tire in a snow storm and a wind ch...... Read more

A family of members

My husband bought me my first BCAA membership in 1979 shortly after we were married. I always say that it is the best present he ever bought me. Thanks for the peace of mind you give me. We bought associate memberships for our sons when they started driving and they have now switched to their own me...... Read more

Battery delivery

My car would not start on Wednesday. I was searching on the Internet about battery delivery when I found out my very own BCAA offered this service. I called on Thursday and arranged for someone to replace my battery that evening. Brad arrived with batteries galore. He first tested my battery and tol...... Read more

Cracked manifold

He was efficient and knowledgeable. He determined that the battery was fine and not the reason my car would not start. He checked further and determined that it was likely a cracked manifold and showed me why he believed this to be the case. He also encouraged me to get it fixed ASAP as aside from t...... Read more

15 year Member and recently debating cancelling my coverage

I have been a member with BCAA for about 15 years, and have not required the service very often and was recently debating cancelling my coverage. But my mind has changed! Today I got a flat tire and had to pull over on the side of the #1 hwy. I called BCAA at 5:02 p.m. and spoke with Carrie who was ...... Read more

Area is without cell phone service

This goes back to April 2005 when we received a call from my mother-in-law that my father-in-law was in hospital in Lethbridge, AB and had was on death's doorstep. We didn't have time to see him before he was gone. Along the way [to Lethbridge], we encountered car trouble. The van just seem to quit ...... Read more

Two flat tires on a dangerous highway with a toddler

Although I forget his name, my driver was extremely personable and comforting. I had 2 flat tires on a dangerous highway with my toddler in care. The weather was getting bad and it was quite nerve-racking. He went out of his way to take me and my son to a public location until my ride arrived in Mer...... Read more

Handicapped member

I have been a member for quite a number of years, but have acquired the services of BCAA only a couple of times. Being handicapped myself, it is such a blessing to be a member of BCAA. Only one realises the importance and benefit of membership of BCAA on instances like this and that yes, it is worth...... Read more

Vehicle problems, snowfall and small infant

It was just after Christmas 2007. I had driven my stepson to Vancouver from Chilliwack. When we arrived near Metrotown, my vehicle jerked and the lights were going off and on and the snow had started falling. In a nutshell, I dropped my stepson off and was turning around to find a garage w...... Read more

Diagnosed my issues

Just wanted to say what a great job your driver did with my call on Monday morning. The BCAA driver figured out my problem pretty quickly. I was expecting the worst, as I had made arrangements with my dealer for an emergency appointment and loaner vehicle. But your driver diagnosed my issue and I wa...... Read more

Flat on the Patullo Bridge

We had two drivers show up. One sat in front of us with his flashing lights on so that we wouldn't get hit (we were at the north end, northbound of the Patullo Bridge and completely turned backwards) and the other changed the flat tire to a spare. The gentleman who changed the flat to the spare was ...... Read more

Vehicle problems, snowfall and small infant

It was just after Christmas 2007. I had driven my stepson to Vancouver from Chilliwack. When we arrived near Metrotown, my vehicle jerked and the lights were going off and on and the snow had started falling. In a nutshell, I dropped my stepson off and was turning around to find a garage w...... Read more

Towed RV

Last June I was heading for Nitinaht Lake with my RV on a Sunday. Luckily I stopped at the Lake Cowichan Sports Centre. When I went to restart the RV, nothing happened. Happily I was still in an area with cell phone service, so I called BCAA. I was amazed when I was told a tow truck would be there i...... Read more

Car breakdown

He was a very helpful, nice, knowledgeable, caring person and without any expectation he gave me a ride and didn't leave me in middle of road. After he dropped off my car he called me and gave me info regarding my car and car keys. I never thought after my car breaking down I would feel happy and co...... Read more

Young female driver

My parents started buying me a BCAA membership when I first got my licence because my parents live up country it gave them great peace of mind to know that i would have assistance whenever needed. That being said, I have ended up needing it a lot more than anticipated and BCAA has always been very e...... Read more

Isolated spot on the Coquihalla connector

I was alone when my car broke down in a very isolated spot on the Coquihalla connector. The operator I spoke with was extremely reassuring and the tow truck operator also called to say he was on his way. He confirmed my spot and was so extremely helpful. The tow truck came from Merritt. I was extrem...... Read more

Emergency brake locked

Driver #21 with Totem Towing in Victoria, B.C. was great. My emergency brake locked up a back wheel so I called for a tow. The driver got under my car in the rain and managed to fix the problem right on the spot. This guy went above and beyond and saved me time and money and all with a smile. AAA1 s...... Read more

Battery problem

The driver was very knowledgeable and empathetic and helpful in resolving my battery problem in a most timely fashion, and in a most pleasant and congenial way. This has been the case in every instance thus far that I have had to use the services provided by BCAA team representatives. As always, the...... Read more

Nail in my tire

I had just purchased my BCAA membership a week or two ago. How timely!! Consequently, I did not have a lot of information with me at the time. I called Roadside Service and talked to Evert who looked up the information and organized the driver for me in just seconds. He was very efficient. It was ve...... Read more

Vehicle across the border and to a Surrey repair shop

I was completely satisfied. I had no idea how to get my vehicle home to Surrey, B.C. from Bellingham, Washington (through the border). The BCAA and AAA phone assistants were incredibly helpful. They explained everything so clearly and right down to the little details of how the whole process would w...... Read more

Difficult tow

The driver went above and beyond the call of duty.  It was a difficult tow. They couldn't access my vehicle in the parking garage, and the truck was too big to fit in the door. They called another driver to bring dollies to move my vehicle over to the door and the two drivers worked relentlessl...... Read more

Car's front wheel and ball joint crashed

My car's front wheel and ball joint crashed at Grandview Walmart today Sunday July 10 2011. Your tow truck driver who arrived was the most kind and helpful person imaginable! He offered useful suggestions as to where we could obtain service for my vehicle on a Sunday and had us there and into a cour...... Read more

Power steering on my car had failed

I want to pass on praise for some wonderful service I received on my recent visit to Seattle. I drove to Seattle from Kelowna B.C. to join an Alaskan cruise. On my return the morning of Friday July 29, I found that the power steering on my car had failed. The AAA referred me to Lloyd's Automoti...... Read more

Tow truck driver that towed the car from Mt. Vernon USA to the border

We rescue dogs and my wife and a friend had traveled to Seattle to retrieve a rescue dog. On the way back to Canada my wife's car broke down near Mt. Vernon USA. It would have been bad enough had my wife been by herself but in this instance she had an animal with her which added to an already bad si...... Read more

Stranded on a dark street late at night or on the highway

As a single woman, I rely on BCAA Emergency Road service to get me out of difficulties—even some of my own doing when I have run out of gas. It is dangerous to be stranded on a dark street late at night or on the highway, and calling BCAA is like calling an ambulance; rescue and safety!!! Many...... Read more

First time using service

This was my first time using your service and I am very much satisfied with the whole experience from start to finish. Your company will be highly recommended to all my family, friends and co workers...keep up the good work.... Read more

Very helpful

Two drivers assisted me, and both were very helpful, in particular the fellow who came with the flatbed to take my motorcycle went above and beyond in assisting me. I could never have got it out of the underground without him doing most of the work pushing a 900-pound motorcycle up the ramps to get ...... Read more

Peace of mind

There is a reason I have BCAA and that is for peace of mind and help if required. BCAA came through on both counts. Thank you.... Read more

Remote location

The location of the vehicle was not near a town. It was in a remote location, however the driver came straight to us, and was very nice. He even had cold bottles of water for my family and I.... Read more

Service rep extremely pleasant and helpful

The service rep was extremely pleasant and helpful and empathetic, which was needed at the time. Gave further info for future and fixed my vehicle. I needed my vehicle as my husband was visiting from a care facility (in his wheelchair) and I needed to drive him back. So a bit of stress for me, but v...... Read more

Professional, quick and warm

I felt taken care of and feel very fortunate to have such a great service. My stress level was low because of it. He was a very nice young man. He was professional and quick and warm. Thank you for making my day less stressful.... Read more

Desperate situation

Hello: This weekend, my car broke down. I was in a desperate situation, needing to pick my daughter up from Camp where no phone access was available, service shops were closed, and no car rental agenices were in the vicinity. The BCAA serviceman understood my desperation, and out of sheer kindness, ...... Read more

Driving along an express way

We were at the beginning of a long 4-corner trip in the USA.  Driving along an express way in the "middle of nowhere in Oregon on a quiet early Sunday morning, our engine suddenly quit and refused to start up again. We called the number on our card and within 45 minutes a tow truck arrived on t...... Read more

Excellent value for the dollar

BCAA continues to provide excellent value for the dollar & I recommend it to friends & colleagues all the time. Both of my kids have student BCAA memberships courtesy of their grandparents & have all utilized the service with similarly excellent service on each occasion. Keep up the grea...... Read more

First tow

I got my membership the day I had my first towing help on Sept. 26, 2011. My first impression with the service was amazing, excellent service and very accomodating assistance from the driver who have New Westminster area. My first impression was long lasting because I never have a service as excelle...... Read more

Two major breakdowns

I have been a BCAA member for just slightly under 50 years. Prior to 2010 I had only used the roadside service twice for minor events. Then suddenly in 2010 and 2011 I experienced two major breakdowns in my truck while pulling my little Teardrop travel trailer.  In both instances upon...... Read more

Battery sevice saved me time

"He boosted my battery and checked the age of it (over 5 years old). As I was heading out to do a number of errands, I was concerned about the car not re-starting again. When I asked about getting a new battery, he called dispatch and coordinated being able to install it right away for me (saving me...... Read more

150% customer service

“Whoever he was, he was amazingly helpful. Well, wouldn't you know, my car started once he arrived. He explained clearly on why I could be having problems. (He) was most helpful in topping up my antifreeze and showing me possible future problems under my hood. I would give this guy 150% for cu...... Read more

A good friend who I can count on

“I am just very happy with the service that I have had, both with personnel on the phone and the guys who come out to help, I am so happy I have you guys to help me, I have needed you a time or two and it has saved me a lot of time and hassle, in the end you’re like a good friend who i c...... Read more

Terrific service

"I have been a member of BCAA since I learned to driver many years ago. Over the years, I can probably count on both hands, with a few fingers left over, how many times I have had to use your service, but at that those times, I couldn't have imagined not being without your service. It is always a co...... Read more

Tire repair

“I was so pleased that he was able to repair my tire. I had 3 dogs in the car, and since my spare tire was a spare tire saver - would have had to get my tire fixed and put it back on the car myself. He was really good and fixed my tire so that I have the confidence to leave the repair as is an...... Read more

Glad to be a Member

I was totally satisfied [with my service]. I had been considering not renewing my BCAA this year because I've had it for a number of years and never used it. However, I just made my annual membership fee back with the cost of the towing job had I not had my BCAA. Plus, they were able to tow me from ...... Read more


Just keep up the great job! Running into car trouble is upsetting for cost, stress of many other details in life...having an abrupt or unfriendly experience dealing with it just makes matters so much worse. We so appreciate all the help we got and the manner in which it was given.   - 1-year...... Read more

Priceless Service

Both my kids are BCAA "addicts" like me. We all try to fix the problem ourselves, but when we call you folks, we get excellent help, whether in Montana, Hawaii, and Nova Scotia. Because of our lifestyles, you provided priceless services.   - 38-year Member  ... Read more

Thankful for the service

A warning light indicating a low tire appeared on the dashboard in my Mother's Lexus. I first called Lexus’ roadside assistance service and that was a complete waste of my time. The driver from the towing company walked around the vehicle and informed me that nothing was wrong and then left. I was d...... Read more

Friendly and polite

He was extremely friendly and polite. His demeanour was very much appreciated in what had been a very stressful situation for me. I was also impressed that it was pouring rain and he remained calm, kind and did not rush the job nor perform a sloppy job to get out of the rain, as one would ...... Read more

Extremely helpful

He was extremely helpful. We broke down 8 kilometers away from the ferry terminal on December 24 at 10.15 in the morning. The tow truck arrived in a very timely manner, listened to our situation, asked what we wanted to do and then asked his dispatcher to call around to see if any GM dealerships wer...... Read more


Outstanding service. After 32 years of loyalty, time after time BCAA and its employees continue to show why they deserve the highest praise and gratitude from their customers. The Employees of BCAA are always smiling on the phone (so to speak) and they help to make my vehicle challenges and troubles...... Read more

Trustworthy assistance

It was a wonderful experience to have such trustworthy assistance, getting my vehicle and I home, safely, when I was in a vulnerable, sad time of need. 49 year member Learn more about all of the benefits a BCAA Membership can provide.... Read more


He was wonderful. He made me feel comfortable with my problem and informed me of what had happened to my truck and that it was possibly a quick fix. He told me it was a good thing I had not gone any further. I enjoyed our chat in the truck for the long drive. I felt very comfortable with him complet...... Read more

On duty Christmas Day

Very good. All the previous experiences have been excellent especially the one on Christmas Day when my son locked his car with his keys in it motor running as he was loading presents and my granddaughter into it. Someone came within 10 minutes. On Xmas day I was very impressed. Keep up the good wor...... Read more

Membership is a great investment

The lady who took my call was very friendly and efficient. She made a potentially frustrating situation (stuck in the snow, then battery died and then to top it off I ran out of gas) seem ok and that I would be taken care of as quick as possible. Then the tow truck driver arrived (exactly when she s...... Read more

Painstaking care of my vehicle

I have nothing but good comments to make with respect to the driver sent by B.C.A.A. By the time he arrived the heavy rain had stopped and the water level under my car had already started to go down so that the railway ties were visible. Notwithstanding this, the location of my vehicle meant the hea...... Read more

Recommended mechanic/service shop close to breakdown location

The driver was extremely helpful and made a recommendation for a mechanic/service closer to the breakdown location; this would save us money, and we are pleased with the shop. The BCAA Service Vehicle driver was excellent, friendly and professional. We had driven to Kelowna to attend a memorial for ...... Read more

Stalled on the Port Mann bridge

I was stalled on the Port Mann bridge eastbound I had just broken down and at a loss at what to do, not more than a minute later one of your trucks pulled up behind me and offered his assistance .Sensing the danger of my predicament he hooked me up and got me off the bridge and out of harm’s w...... Read more

Strange predicament

He was a very friendly driver. He seemed to be very interested in getting us out of our strange predicament. We had backed up to get out of a driveway in which a hidden metal bar was bent towards my friend's car. She backed into it and it impaled her bumper, sliding in 3 feet of metal bar. It was so...... Read more

Locked keys at work

Locked keys in vehicle at work. Called at 9:05 am, told approx. 30 min to help to arrive. Truck there in less than 20 min. Driver had keys out in two min. I have been a member since 1992, have used this road service only a few times, however it is a great comfort knowing I have this back up. Well wo...... Read more

Wish I got his name

The Service Vehicle Driver was excellent. I only wish I had got his name. He helped me Mar 24 at a hotel in Surrey-Guildford at 9:30 am. He was the nicest man. Very efficient and he found the problem and fixed it promptly. I felt very safe and comfortable (we were in the underground parking). He als...... Read more

Proud Member

You have done a fantastic job in providing me prompt service when I was stranded in the middle of the road blocking both sides of traffic in a busy intersection. Absolutely exceeded my expectation and so much has improved from 30 years ago when I first joined as a BCAA Member. I will continue to be ...... Read more

Underway within 10 mins of his arrival

My daughter driving our car experienced a blow out on the right rear tire. This occurred while proceeding westbound over the Port Mann Bridge. She pulled over in extremely high volume of traffic 400 meters east of the Burnett Street exit. We called via cell phone for BCAA assistance. The operator wa...... Read more

Wonderful and great sense of humour

Both times that we had to have service associated with our car problem, the men were wonderful, had great humour, and even paid attention to our grandchildren who were a bit nervous and worried about the car. We were so impressed by all of the contact for help people that we encountered. BCAA Member...... Read more

39 year BCAA Member

The lady who answered was polite, to the point, asked my BCAA number, my name and I think, also my address. I explained I had locked my keys in my car and gave the address that I was presently at. She told me it would probably be about 45 minutes before someone came to help. It was only about 15 or ...... Read more

Extremely friendly and fast

Extremely friendly and fast! This was my first time using the service and I was completely blown away by the professionalism and excellence in service. We saw the driver a few days later helping someone else and he gave us a wave. :) You are very lucky to have him as an employee at BCAA! BCAA Member...... Read more

Glad to be a Member

I am so glad that I am a member! The day I locked my keys in the car was a rough morning for me.The driver was so friendly and nice to me even though I was stressed out. He even made me laugh and which made me feel less stupid for locking myself out of my car. BCAA Member for 10 months... Read more

Polite, helpful, knowledgeable and friendly

He was very polite, helpful, knowledgeable and friendly. He arrived so fast after my call I was surprised. I was amazed at how fast he figured out the problem and had me on my way. I had a meeting that night, and I thought I was never going to make it, but I actually arrived with time to spare thank...... Read more

Very pleased and happy

Very pleased and happy that someone had the good sense to send both wreckers our way. We were quite a ways out of town and broken down. If only one wrecker had been sent instead of two, it would have been a much longer and more frustrating ordeal. We had no cell service where we were, therefore no c...... Read more

Considerate about animals

I found BCAA to be very responsible when the representative initially asked "are there kids or animals in the car?” Obviously I appreciate that he asked about kids being in the car (my keys were locked inside) but I particularly appreciated being asked if there was an animal(s) inside the car....... Read more

A flat tire on our 11-year Anniversary

I believe the driver’s name was John. He was very patient with us considering we had our 4-year-old nephew who kept following him back and forth from his truck to our vehicle. He didn’t have to but he kept entertaining my nephew. John was able to help us with our problem in a very profes...... Read more


He knew the area and knew exactly where to go. I had the same driver each time for the same problem. Considering it was pouring down rain both times, he was great. He made sure I could get the car running after he boosted it. Really friendly as everyone with Ben's towing is. I think his name was Llo...... Read more


The driver was wonderful - couldn't have been better. He was respectful and friendly. He was especially helpful in giving me information about my flat tire and went out of his way to switch the small spare tire to the rear tire (instead of the front) for safety reasons. This was extra work that he d...... Read more

Motorcycle customer service

My rep was named David, and his first question after hearing my issue was motorcycle related was "Are you ok?" It was such a genuine question out of real concern for my safety, that I felt totally cared for and trusted David with my wellbeing and knew I would be ok. My driver was John, and John too...... Read more

Battery diagnostic

I was VERY satisfied with the driver sent to help me. Not only did he get my classic car started (dead battery) but he pointed out that the battery, despite a recent charge, was only putting out 12.4 amps and it needed 12.8 amps to crank the engine. He also volunteered to do a diagnostic test, to ma...... Read more

Excellent service experience

Driver was very friendly. Provided an excellent service experience. Was very neat and tidy in appearance (good looking too). Obviously enjoys his job. Very good customer service skills. Overall satisfaction was excellent. Have had BCAA for numerous years and have used it both in BC and Washington S...... Read more

Battery diagnostic

My call was answered immediately, and I was asked what is the particular help that I need, and in about 20- 25 mins. There’s the help, by an expert mechanic, who is very friendly and very knowledgeable and my problem's gone in just 5 or less than 10 mins. What is more interesting is he is tell...... Read more

Great service

The driver I had was fabulous and went totally out of his way to help me. I thought that I needed a tow as it was thought I needed a new alternator but he checked it and told me it was not the alternator. He jump started my van and then followed me to the garage to make sure I made it there ok. Grea...... Read more

Reassuring and courteous

The BCAA service driver was very reassuring and courteous. He diagnosed the problem right away and dealt with it with his knowledge and expertise very efficiently. He is a very commendable representative of the BCAA. BCAA Member for 32 years Learn more about all of the benefits a BCAA Me...... Read more

Service a Smart Car

I was enormously impressed by the ability of the driver to assess and respond to the problem. I thought no-one would be able to service a Smart Car and he knew exactly what he was doing. He followed me to the dealership to ensure all was well. I was in a bit of a flap and I can't tell you how reassu...... Read more

Pleasant and helpful

The person who answered was very pleasant and helpful. I needed a replacement battery and had to wait only a short time before your agent arrived. He was also very helpful and soon had the new battery installed. Fortunately, I have not needed roadside assistance for a long time but have always had...... Read more

Exceptional service

Unfortunately I didn't get his name. His service was exceptional. Although it was just a simple tow, I was very impressed with his quick assessment of what needed to be done when he arrived. He was professional in explaining possible options (trying to jump start, etc.) to a “non-mechanical&rd...... Read more


The BCAA rep that helped me change my tire so that I could get to the tire shop, worked efficiently and quickly, and was very professional in his approach to the task at hand. I felt lucky to have his first-class help. BCAA Member for 3 months Learn more about all of the benefits a BCAA Membe...... Read more

Faulty gas gauge

My vehicle quit on the way down the hill and I couldn't get it started. When he came he was able to start it right away. He suggested it could be my gas gauge that wasn't reading properly. He suggested that I should fill up the car and see how it reacted. I was concerned about being late for work to...... Read more

Heartened by the concern and professionalism

I was more than pleased with both the telephone representative and the tow-truck driver! Both were courteous, caring and competent! I have always been pleased with BCAA in all the dealings I have had. In this instance BCAA and its employees and representatives have raised the bar to an even higher l...... Read more

Thankful to have my membership

Very thankful to have my membership. It was pouring rain and I had locked my keys in the car when I arrived at an event far from my home. I was able to relax knowing that I would receive a call when the truck arrived and did not have to stand in the rain waiting for it. Everyone was courteous and he...... Read more


I wish there was a way to thank John for the great work he did for BCAA. Not only did he know just how to take care of my lowered BMW, and the right way to load it, so that it would not get damaged, he further took the time to ensure the job was done correctly. He even thought ahead to how to off lo...... Read more

BCAA’s number one advocate

While waiting for the truck to come I actually told the few passersby that asked me if I needed help that I was fine and that BCAA was on the way and that I was grateful that I had the protection and that this was why I had a membership. One woman asked me how much I paid, and wanted a few details a...... Read more

Completely satisfied

Thank goodness, I don't have to use BCAA very often, but each time I am completely satisfied, and I highly recommend BCAA as the number 1 organization for roadside assistance. I would not want to be without our membership. In my books BCAA is a reliable organization that realizes that happy customer...... Read more

Efficiency and kindness

The driver was really nice. It was pouring rain and miserable outside. He helped me very quickly. My car had to be towed but he took the route that allowed him to drop me off at home (which was on the way anyway). I really appreciated his efficiency and kindness. ... Read more

Excellent service during the holidays

I am very satisfied with service provided throughout my whole experience. Considering time of call services was awesome. Finding me at a mall during Boxing Day shopping is very impressive. Thank you for providing excellent service. BCAA Member for 1 year Learn more about all of the benefits a B...... Read more

Kind, helpful and efficient

Both women I spoke to, (regular membership receptionist as well as road service booking agent) were kind, helpful and efficient. They, as well as the Drake tow truck you contracted, were good representatives of the quality and philosophy of your company. I greatly appreciate your service to the pub...... Read more

Patient and calm

I was in an alley in a neighbourhood I am unfamiliar with. I had no idea what the corresponding street number would be, and was having great difficulty reading the old map I had. The operator was ever so patient and calm even though I was terribly flustered and confused. She took a LOT of...... Read more

Quick response

Was pleasantly surprised how quickly we were connected to a very helpful representative. We were so happy with the quick response of the tow truck and calculated 5 min. after speaking to the rep. Have never experienced such good service which included a responsible tow truck driver who handled ...... Read more

Fast, friendly service

Fast, friendly service! Very helpful and convenient for me to get my car towed. My little boy enjoyed watching the tow truck too! It made his day! BCAA Member for 3 years Learn more about all of the benefits a BCAA Membership can provide.... Read more

Friendly and businesslike

The driver was fantastic. I appreciated that he recognized immediately that my car was not serviceable and didn't waste time at the scene. He was friendly, businesslike and easy to talk to. I appreciated him giving me a lift to the service station and how clean his vehicle was. BCAA Member for 24 y...... Read more

Worry-free service

My husband and I are long-term BCAA members and appreciate the worry-free service in the lower mainland and other areas of B.C. We drive older but well maintained cars and BCAA allows us the feel confident in driving in B.C. Neither my husband nor I are knowledgeable or handy with car problems or m...... Read more

Positive first roadside experience

Tow truck driver arrived before estimated time and was friendly and professional. He put me at ease immediately. This was my first experience requiring roadside assistance and it was completely positive. BCAA Member for 3 year Learn more about all of the benefits a BCAA Membership can pro...... Read more

Wonderful service

My initial call was answered promptly. I appreciated being informed that the timing for the service would be approximately a half hour and then was very pleased to receive a call saying that the service driver would be arriving in 15 minutes…Wonderful service. BCAA Member for 1 year Learn mor...... Read more

Back on the road in 15 minutes!

Super nice, always made sure that everyone in the vehicle was in the safest position he could put us in. Very clear in what he wanted from us, and was fast and efficient, getting us back on the road within fifteen minutes of his arrival. BCAA Member for 1 year Learn more about all of the b...... Read more

Above and beyond

The service driver was very helpful with my battery issue and went out of his way to explain that I would likely need to replace the battery soon (since the average battery lasts about 5 years). He noticed some corrosion build-up on the battery and sprayed it to clear it off, then advised that I sho...... Read more

Friendly and courteous

[The driver] did a great job from start to finish. He did a great job carefully listening to the issues I was having before making his assessment. He was friendly and courteous and exhibited the calm confidence of a true professional. He had the vehicle hooked up in the blink of an eye and gave me ...... Read more

Locked keys

It was all good! I assure you I was grateful that I had BCAA coverage. I was on my way in less than 20 mins from the time I locked my keys in the trunk, made my call to BCAA and had the problem resolved. That's pretty darn good. Thank you, BCAA. BCAA Member for 1 year Learn more about all of the ben...... Read more

Polite and helpful

[The driver] arrived early. He was very polite and helpful with information of services within hundreds of miles. He had the best customer service. What a great guy. I was panicking and crying and he was very calm. For me it was huge. BCAA Member for 1 year Learn more about all of the benefits a&nbs...... Read more

Helpful and courteous

Driver was extremely courteous and very helpful to provide what was needed to restart vehicle. Performed all tests and provided honest opinion on condition of battery. [He said] a new battery was not needed. BCAA Member for 28 years Learn more about all of the benefits a BCAA Membership&...... Read more

Great sense of humour

This was I think the best service driver I'd ever experienced. He was friendly, soothing, and extremely helpful. He even tried to ascertain if it was an item he could assist with to get me underway before towing to the nearby shop. He also had a great sense of humour! BCAA Member for 1 year L...... Read more

50 year Member

Dear Mr. Condon, First of all, I am sorry this has taken me so long to write to you. I would like to take a few minutes out of your busy day to thank you ever so much for my free basic Membership + honorary certificate and decal for my car. The day I received the envelope, it was my birthday so i...... Read more

Rotor and distributor cap

It was the driver's expertise that was able to diagnose the problem (moisture to rotor and distributor cap) that allowed the mechanic to repair my vehicle efficiently and cost effectively. I could easily have paid more if BCAA driver had not provided insight. Please tell him "thank you". BCAA Membe...... Read more

Nail in the tire

Very courteous and helpful. I had a nail in the wall of my tire. The driver filled up tire with enough air pressure to allow me to drive to nearest repair facility & followed me in his vehicle to ensure that I got there safely. BCAA Member for 2 years Learn more about all of the benefits ...... Read more

Pit stop to remove valuable items

As my house was easily on the route between our location and the shop, he allowed me to make a pit stop so I could remove valuable camping/trip items from the camper van at my home before depositing it at the shop (which would be closed over the 4-day long weekend) saving me from having to walk home...... Read more

Concerned about safety

The driver was so helpful and caring. Had my car towed at night in the dark to my dealership. He wanted to stay with me till my ride turned up [because he] was concerned about my safety at night. BCAA Member for 1 year Learn more about all of the benefits a BCAA Membership can provi...... Read more

Awesome employee

He was very, very friendly and helpful! He was towing me, and was very knowledgeable about mechanical issues and actually gave me a correct diagnosis of my car's issue! He also was very dedicated to providing good speed of service and overall a great customer experience, especially in what was a no...... Read more

Beyond satisfied

I was beyond satisfied with the service vehicle driver. BCAA should be proud to have him working for the organization! He got my car started. (Did not need a tow.) To ensure that my car would not stall going to the garage, he followed me to the location. He went out of his way and for this I was ver...... Read more

Capable and professional

He had to work at getting our spare out from under our vehicle because it had rusted there, and yet he was so pleasant, efficient and capable that it seemed like no problem whatsoever. He also followed us for a bit to make sure we would be safe on the freeway since we had to go so slowly due to how...... Read more

Courteous and caring

The driver was very pleasant and helpful. I had a flat tire and a dead battery - both of which he was of assistance and since I needed to take the car into my service station he followed me there in case my battery did not hold out! He was very understanding as I was somewhat stressed. Thank you to ...... Read more


I was totally impressed. She pulled my car out of the ditch, didn't damage it and gave me a ride home to boot. So yes, I am very impressed with the level of service and promptness, don't forget my area has no cell service in small patches along the highway, and this was one of those. BCAA Member f...... Read more

Sympathetic technician

The driver we had was sympathetic and efficient. He suggested the closest place to have our vehicle taken and even offered to tow it to a location closer to our home if we had been willing to pay the appropriate amount. He spoke to the representative at the glass repair shop for us to make sure we w...... Read more

Above and beyond

He went above and beyond. He really impressed us with his knowledgeable, professional and incredibly friendly manner. He really seemed to care, and even had us drive around a bit before letting us drive off as he wanted to make sure he addressed the problem properly. Our mechanic had forgotten to ti...... Read more

Resolving the problem

The Service Vehicle Driver did above and beyond what one could have hoped for. He tried to resolve the problem and was encouraging. We ended up having to get it towed to a service center but felt so valued by his taking the time to attempt to resolve the problem (as opposed to simply brushing us off...... Read more

Extremely impressed

All in all I was extremely impressed by the professional knowledge of the driver/mechanic, it didn't take him long to find the problem which at the end turned out to be correct when I took the car for repairs. He said that in all his years he never encountered such a problem, and yet he found the so...... Read more

Extremely rapid

I received excellent and extremely rapid service within 10 minutes of my call for help. Dead battery in a pouring Vancouver rainstorm!! Your attendant was quick and polite. Thank you. The telephone replies indicating time to respond were very helpful and welcomed, relieving much anxiety. BCAA Member...... Read more

Positive experience

It was a very positive experience. The lady on the phone also informed me of the battery service which I didn't know about and it was exact what I needed at the time. I was with my wife at the time and she felt very comfortable. [She] was at ease once we were reassured by your customer representati...... Read more

Truly excellent

It was truly excellent. Service arrived within 15 minutes the service representative was warm and friendly whilst competent and professional. I was up and running with my van in no time. The new battery he installed was a great price. It was all good. BCAA Member for 10 years Learn more about all of...... Read more

Two service calls in the one day

I actually had two service calls in the one day. First identified that I needed a new battery and the driver explained how BCAA could provide this for me. The second was to order the battery to be delivered and installed later in the day. Both drivers were excellent and the phone agent on the second...... Read more

Above and beyond

He was so kind and helpful, towed me to the place to get the job done, and took us there, offered to take us home if necessary, which it wasn't. I was very impressed and happy with him. BCAA Member for 23 years Learn more about all of the benefits a BCAA Membership can provide.... Read more

Battery replacement

Driver was helpful and suggested a replacement battery at a local shop. He explained what the problem was or could be. [He] took the time to explain also what to do if I had to use jumper cables. BCAA Member for 1 year Learn more about all of the benefits a BCAA Membership can provide.... Read more

Location verified to avoid delay

I was very impressed with the phone operator being able to verify my location and being able to dispatch a tow truck with a minimum of delay. Also impressed with the way the tow was set up to take me to my destination. BCAA Member for 7 years Learn more about all of the benefits a BCAA Membership ca...... Read more

Locked keys in trunk

I locked myself out of the trunk where my keys were. That meant that I couldn't get into my condo either. I asked someone else who lived there what should I do and he said call BCAA. So I went up to his condo where his wife helped me get to BCAA road assistance and they were there in a few minutes. ...... Read more

Satisfied with BCAA service

Representative responded immediately to my call, requesting the pertinent information necessary; gave me full info as to who would be coming to put my spare tire on; within a matter of minutes [they] called to say it would be 15 minutes for a truck to arrive; they were there in less than 15 minutes....... Read more

Exceedingly happy

We were exceedingly happy with the support we received from the phone representative and the roadside assistant. Every year I buy the entire family membership with BCAA for Christmas; this exemplary response gave me peace of mind. BCAA Member for 14 years Learn more about all of the benefits a BCAA ...... Read more

Impressed and pleased

I had to find a phone and the telephone rep was very pleasant and courteous. The BCAA truck arrived in almost exactly the time estimated. He had my car opened in a less than five minutes, wished me a good day and was on his way. I was very impressed and pleased. BCAA Member for 54 years Learn more a...... Read more

Outstanding service

Outstanding service. We needed to diagnose a battery and/or alternator problem. He showed me precisely what was happening, with a high suspicion that the alternator was the problem. He recommended a tow, and as the vehicle was in a safe place, we agreed that a tow truck would retrieve the vehicle wi...... Read more

Top service

The driver was great, and even followed up, after we got to the closest gas station, for which he gave us directions, he went on another call, and quickly came back to make sure that we didn't have another problem after gassing up and going to restart the truck. It was over the top service. BCAA Mem...... Read more

Above and beyond

The representative went "above and beyond" after installing my spare tire by verifying that I was eligible to be towed to my home if I so wished. [He did] not leave until he was assured that I was able to proceed home on my own and knew where to have my car repaired on the following day. BCAA Member...... Read more


The driver was exceptional. [He] was there very quickly and even though weather was awful took the time to look under hood and with the help of neighbour figured out the problem so I could get my car home. BCAA Member for 22 years Learn more about all of the benefits a BCAA Membership can provide.... Read more

Friendly and efficient service

I received very friendly and efficient service. Also, I was told by the representative that there would be no charge to put some gas in my tank, because I've been a member for so long - 40 years. Thank you BCAA! BCAA Member for 39 years Learn more about all of the benefits a BCAA Membership can prov...... Read more


Our driver was a lifesaver! He was friendly, helpful and went out of his way to make sure we were okay. He even offered to drive us home when it was too late to get a rental car. His customer service and genuine care made a frightening and stressful situation much better. BCAA Member for 1 year Lear...... Read more

Satisfied and impressed

I cannot say enough how satisfied and impressed I was with the driver. He really helped out and provided excellent service. I needed a new battery after seven years with the original one and he explained everything about the new battery he installed. BCAA Member for 1 year Learn more about all of th...... Read more

Safety ensured

He was great. Made sure I was comfortable and that I got everything that I needed from my car before I locked it and put it in the mechanics shop. [He] was going to wait with me until my friend came to get me. Above and beyond. Very easy to talk to. Very pleasant. BCAA Member for 20 years Learn more...... Read more

Helpful recommendations

Very helpful. Was having difficulty finding a shop that was able to help repair the tire as it was late Saturday afternoon. The driver suggested a local business that was able to take me straight away and he also suggested a safe route to reach my destination. BCAA Member for 27 years Learn more abo...... Read more

Mall rescue

He pulled into the mall parking lot and turned towards me immediately. My description as to where I was in the lot, that I gave to the telephone representative, had obviously been listened to and well communicated to the driver. He immediately pulled out the charger, as I had said that I thought thi...... Read more

Tire change

[The driver] was the best. When he arrived, we determined that both my front tires were flat. He could not tow me, but was able to put on 2 snow tires as I had these with me. He was concerned that the one tire might be soft, so he followed me to a service station and helped me to pump it up. BCAA Me...... Read more

Underground assistance

Very positive car was in the underground parking of my condo and the tow truck driver initially brought the handheld battery charger which wasn't enough to start. Because the underground has a low clearance he wasn't sure the truck would be able to get in and was willing to manuall...... Read more

Accident support

The calm[ness] of the phone rep was VERY much appreciated as we had been in an accident…We have never had to call BCAA for something as serious as what we had just experienced and really appreciated that she was so very kind and efficient. How she managed my call had a positive impact on keep...... Read more

Personable and proficient

He was awesome! Calmed [me] with the right amount of small talk while efficiently getting down to the task at hand. Very polite, well groomed and appeared to genuinely be concerned with us getting home safely and without incident. BCAA Member for 1 year Learn more about all of the benefits a BCA...... Read more

Prompt and professional

He was excellent—professional and quick! He knew exactly how to do his job. And I didn't have to wait long for his arrival (it was very cold so I appreciated that). BCAA Member for 18 years  Learn more about all of the benefits a BCAA Membership can provide.... Read more

Spare tire change

 …I called good old BCAA and a really nice man was here in 45 minutes, he installed the spare tire so I could get off next day and said to not go too fast...and away we went on our wee trip. As always BCAA were very helpful. Thanks so much. BCAA Member for 53 years Learn more about a...... Read more

US Road Trip

On a recent Vancouver - Phoenix return toad trip, two examples of excellent customer service. In Mesa AZ, battery was dead.  AAA technician arrived within hour, diagnosed the problem, jump started car, determined battery was finished, and when he found he did not have a replacement, source...... Read more

Glad to have a BCAA Membership

Hi BCAA, I wanted to you give you guys a shout out at what an awesome job you guys do! I've been a long-time member and rarely use your service, but I've found out in the last 3 weeks I've had to use it twice: both in difficult situations. Boy was I glad it was there... The first incident occurre...... Read more
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