Very courteous and helpful. I had a nail in the wall of my tire. The driver filled up tire with enough air pressure to allow me to drive to nearest repair facility & followed me in his vehicle to ensure that I got there safely. BCAA Member for 2 years Learn more about all of the benefits ... Read more

As my house was easily on the route between our location and the shop, he allowed me to make a pit stop so I could remove valuable camping/trip items from the camper van at my home before depositing it at the shop (which would be closed over the 4-day long weekend) saving me from having to walk home... Read more

The driver was so helpful and caring. Had my car towed at night in the dark to my dealership. He wanted to stay with me till my ride turned up [because he] was concerned about my safety at night. BCAA Member for 1 year Learn more about all of the benefits a BCAA Membership can provi... Read more

This was I think the best service driver I'd ever experienced. He was friendly, soothing, and extremely helpful. He even tried to ascertain if it was an item he could assist with to get me underway before towing to the nearby shop. He also had a great sense of humour! BCAA Member for 1 year L... Read more

Dear Mr. Condon, First of all, I am sorry this has taken me so long to write to you. I would like to take a few minutes out of your busy day to thank you ever so much for my free basic Membership + honorary certificate and decal for my car. The day I received the envelope, it was my birthday so i... Read more

Driver was extremely courteous and very helpful to provide what was needed to restart vehicle. Performed all tests and provided honest opinion on condition of battery. [He said] a new battery was not needed. BCAA Member for 28 years Learn more about all of the benefits a BCAA Membership&... Read more

It was the driver's expertise that was able to diagnose the problem (moisture to rotor and distributor cap) that allowed the mechanic to repair my vehicle efficiently and cost effectively. I could easily have paid more if BCAA driver had not provided insight. Please tell him "thank you". BCAA Membe... Read more

The service driver was very helpful with my battery issue and went out of his way to explain that I would likely need to replace the battery soon (since the average battery lasts about 5 years). He noticed some corrosion build-up on the battery and sprayed it to clear it off, then advised that I sho... Read more

[The driver] arrived early. He was very polite and helpful with information of services within hundreds of miles. He had the best customer service. What a great guy. I was panicking and crying and he was very calm. For me it was huge. BCAA Member for 1 year Learn more about all of the benefits a&nbs... Read more

[The driver] did a great job from start to finish. He did a great job carefully listening to the issues I was having before making his assessment. He was friendly and courteous and exhibited the calm confidence of a true professional. He had the vehicle hooked up in the blink of an eye and gave me ... Read more

Fast, friendly service! Very helpful and convenient for me to get my car towed. My little boy enjoyed watching the tow truck too! It made his day! BCAA Member for 3 years Learn more about all of the benefits a BCAA Membership can provide. Read more

It was all good! I assure you I was grateful that I had BCAA coverage. I was on my way in less than 20 mins from the time I locked my keys in the trunk, made my call to BCAA and had the problem resolved. That's pretty darn good. Thank you, BCAA. BCAA Member for 1 year Learn more about all of the ben... Read more

My husband and I are long-term BCAA members and appreciate the worry-free service in the lower mainland and other areas of B.C. We drive older but well maintained cars and BCAA allows us the feel confident in driving in B.C. Neither my husband nor I are knowledgeable or handy with car problems or m... Read more

Tow truck driver arrived before estimated time and was friendly and professional. He put me at ease immediately. This was my first experience requiring roadside assistance and it was completely positive. BCAA Member for 3 year Learn more about all of the benefits a BCAA Membership can pro... Read more

Super nice, always made sure that everyone in the vehicle was in the safest position he could put us in. Very clear in what he wanted from us, and was fast and efficient, getting us back on the road within fifteen minutes of his arrival. BCAA Member for 1 year Learn more about all of the b... Read more

The driver was fantastic. I appreciated that he recognized immediately that my car was not serviceable and didn't waste time at the scene. He was friendly, businesslike and easy to talk to. I appreciated him giving me a lift to the service station and how clean his vehicle was. BCAA Member for 24 y... Read more

My initial call was answered promptly. I appreciated being informed that the timing for the service would be approximately a half hour and then was very pleased to receive a call saying that the service driver would be arriving in 15 minutes…Wonderful service. BCAA Member for 1 year Learn mor... Read more

I was in an alley in a neighbourhood I am unfamiliar with. I had no idea what the corresponding street number would be, and was having great difficulty reading the old map I had. The operator was ever so patient and calm even though I was terribly flustered and confused. She took a LOT of... Read more

Both women I spoke to, (regular membership receptionist as well as road service booking agent) were kind, helpful and efficient. They, as well as the Drake tow truck you contracted, were good representatives of the quality and philosophy of your company. I greatly appreciate your service to the pub... Read more

Was pleasantly surprised how quickly we were connected to a very helpful representative. We were so happy with the quick response of the tow truck and calculated 5 min. after speaking to the rep. Have never experienced such good service which included a responsible tow truck driver who handled ... Read more

The driver was really nice. It was pouring rain and miserable outside. He helped me very quickly. My car had to be towed but he took the route that allowed him to drop me off at home (which was on the way anyway). I really appreciated his efficiency and kindness. BCAA Member for 13 years Learn mor... Read more

I am very satisfied with service provided throughout my whole experience. Considering time of call services was awesome. Finding me at a mall during Boxing Day shopping is very impressive. Thank you for providing excellent service. BCAA Member for 1 year Learn more about all of the benefits a B... Read more

While waiting for the truck to come I actually told the few passersby that asked me if I needed help that I was fine and that BCAA was on the way and that I was grateful that I had the protection and that this was why I had a membership. One woman asked me how much I paid, and wanted a few details a... Read more

Thank goodness, I don't have to use BCAA very often, but each time I am completely satisfied, and I highly recommend BCAA as the number 1 organization for roadside assistance. I would not want to be without our membership. In my books BCAA is a reliable organization that realizes that happy customer... Read more

The BCAA rep that helped me change my tire so that I could get to the tire shop, worked efficiently and quickly, and was very professional in his approach to the task at hand. I felt lucky to have his first-class help. BCAA Member for 3 months Learn more about all of the benefits a BCAA Membe... Read more

I wish there was a way to thank John for the great work he did for BCAA. Not only did he know just how to take care of my lowered BMW, and the right way to load it, so that it would not get damaged, he further took the time to ensure the job was done correctly. He even thought ahead to how to off lo... Read more

The person who answered was very pleasant and helpful. I needed a replacement battery and had to wait only a short time before your agent arrived. He was also very helpful and soon had the new battery installed. Fortunately, I have not needed roadside assistance for a long time but have always had... Read more

Unfortunately I didn't get his name. His service was exceptional. Although it was just a simple tow, I was very impressed with his quick assessment of what needed to be done when he arrived. He was professional in explaining possible options (trying to jump start, etc.) to a “non-mechanical&rd... Read more

My vehicle quit on the way down the hill and I couldn't get it started. When he came he was able to start it right away. He suggested it could be my gas gauge that wasn't reading properly. He suggested that I should fill up the car and see how it reacted. I was concerned about being late for work to... Read more

I was more than pleased with both the telephone representative and the tow-truck driver! Both were courteous, caring and competent! I have always been pleased with BCAA in all the dealings I have had. In this instance BCAA and its employees and representatives have raised the bar to an even higher l... Read more