Skip to main content
alert icon
We are currently experiencing very high call volumes. Please use bcaa.com for faster service including making a purchase, renewing, or requesting roadside assistance.

Keep in Control from My Account

Whether you need to update your payment & Membership details, request a replacement card, add an Associate Member or register for Kids Go Free, it's all available online in My Account. Log in to manage the essentials and if you need help we're just a click or call away.

checkmark-1
Update Your Payment & Personal Details

The quickest way to update your credit card payment information and personal details is in your BCAA Account.

checkmark-1
Change your Plan & Add Household Members

You can change your BCAA Membership plan type, add an Associate Member, and register for Kids Go Free in your BCAA account.

checkmark-1
Request a New BCAA Membership Card

You have options for replacing your lost or damaged BCAA Membership card including downloading a digital card or requesting a replacement card, all from your BCAA account.

Renew or Request Reimbursement Online

Renew your BCAA Membership

You can renew your Membership online in just a few clicks using your BCAA Membership card number & postal code.

Renew Online

Road Trip Interruption Reimbursement

BCAA Plus & Premier Members can request reimbursement for eligible expenses under the Road Trip Interruption benefit.

Request Reimbursement

Roadside Assistance Reimbursement

If you received Roadside Assistance from a different provider, you can request reimbursement online.

Request Reimbursement

Membership Access from Your Phone

The BCAA Mobile App makes it easy for you to request Roadside Assistance, access your digital BCAA Membership card, locate reward partners, and much more.
Download the app now:

App Store    Google Play Store

BCAA App on iPhone

FAQs

We value every single BCAA Member. If there’s been an issue, please let us know so we can help resolve the problem. If you have concerns about the cost of the Membership, we have a monthly payment plan option without any interest or fees. In addition, if your driving habits have changed, we can review your Membership to make sure you have the appropriate coverage that is right for you. To discuss these options or proceed with cancelling your BCAA Membership please contact us and one of our team members will be happy to help.

Setting up an online BCAA Account is a great way to stay connected and manage your Membership 24/7. All you need to sign up is your email address, Membership number, the year you became a Member (noted on your Membership card and on your annual Membership statement), and postal code as shown on your billing statement. To get started, visit bcaa.com/login.

You can modify your Membership plan online in your BCAA Account by logging in at bcaa.com/login and following these steps to choose the desired Membership plan (bcaa.com/plans): 

  1. Click on the Membership Tab.
  2. Click “Add/Modify BCAA Membership” located under your Membership Details.
  3. Click “Change” to edit the Membership level for the Applicant and Submit.

Please note, you will need to make a payment in order to activate the upgraded Membership plan. If a payment is not made during this transaction, BCAA will mail an invoice to the household address. If you have any questions, please contact us and one of our team members will be happy to help. 

 

You can add any individual that lives in the same household as you to your BCAA Account as an Associate Member. This can be done online in your BCAA Account by logging in at bcaa.com/login and filling out the following information for the Associate Member you’d like to add:

  1. Full Name
  2. Birthdate
  3. Email Address
  4. Membership plan you’d like for the Associate Membership (you can learn more about BCAA Membership plans and pricing at bcaa.com/plans

If you prefer, you can also contact us and one of our team members will be happy to help. 

 

A BCAA Membership is a one-year subscription that can be billed monthly or annually for your convenience. Members who enroll in a monthly payment plan, are responsible for the full year fees even if the Membership is cancelled mid-term. More details on Membership fees can be found in our Terms & Conditions at bcaa.com/conditions. If you have any questions, please contact us and one of our team members will be happy to help.

If your move out of BC is permanent, you will need to transfer your BCAA Membership to your new province or state Automobile Association and to do so you’ll have to contact that club and request a transfer of your Membership. However, rest assured you will be able to continue using your BCAA Membership for the remainder of your current Membership term even after you’ve moved as BCAA is affiliated with all CAA & AAA clubs across Canada and the United States. Please provide us with your new contact information so we can update your Membership account on our end. To do this and for any other question you may have, please contact us and one of our team members will be happy to help.

Shell logo

BCAA Members save 3¢/L & more at Shell

LEARN MORE