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We are experiencing higher call volumes for Roadside Assistance due to extreme weather. Service may be impacted in some areas.

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We’re here to help you find what you need—quick answers in our help hub, self-serve options or support from an expert advisor.

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Help Hub

Find helpful information related to our products and services and answers to frequently asked questions, 24/7.

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Chat now

Click the blue Chat Now button anywhere on our website to chat with an advisor.

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Email 

For non-urgent requests, send us an email and one of our expert advisors will get back to you.

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Call

To speak with an advisor, call 1.888.268.2222,  Monday to Friday (8:00 am – 6:00 pm) or Saturday (9:00 am –5:00 pm).

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Visit

Visit one of our 29 locations across BC. Walk-ins are welcome and encouraged.

FIND OR BOOK AN APPOINTMENT
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Visit a BCAA Auto Service Centre

We have BCAA Auto Service Centres in Kelowna, South Surrey, Victoria and Nanaimo to help with all your auto maintenance and repair needs. Appointments are required at BCAA Auto Service Centres.

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myBCAA account

Log in to manage the essentials from updating your personal details to your payments plans.

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Mobile App

Get faster access to Roadside Assistance, get your digital Membership card, and discover on-the-go Member exclusive savings.

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Request an Interpreter

Looking to speak with an advisor in your preferred language? Let us know. We offer an interpreter service in over 240 languages, including Mandarin, Cantonese, Punjabi, and American Sign Language.

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ICBC

Most ICBC Autoplan policies can be renewed online or by phone, but in some cases, you may need to visit a BCAA Service Location. BCAA is here to help however you choose to renew.

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Insurance by phone

Small Business Insurance, Life Insurance and Health & Dental Insurance are only available online or by phone. Please call 1.888.268.2222,

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Get Roadside Assistance

Whether you have a flat tire, run out of gas, get locked out of your car, or need a battery boost or even a tow, BCAA is here to help. Request assistance 24/7 online or by phone.

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Interested in partnering with us? Become a BCAA Rewards or tow partner.

BCAA Service Locations & our (MCC) Member Call Center close at 4 pm on Dec 31. On Jan 1, all service locations and the MCC will be closed for the holidays. Our Roadside Assistance Call Centre remains open during this time.