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We’re here to help you Mon – Fri 8 am – 6 pm, Sat 9 am – 5 pm. Service Locations are open, with pre-booked appointments recommended and COVID-19 safety measures. Find our latest wildfire insurance coverage info here. Note: BCAA Service Locations and Member Contact Centre will be closed on Monday, Aug 2 for the BC Day holiday.

ICBC Autoplan

Expert advice by phone or in person.

At BCAA, our local experts are here to help with all your car insurance needs, including mandatory ICBC Autoplan, by phone or in person. When it’s time to renew your car insurance, give BCAA a call or if you prefer, visit one of our 29 locations across BC.

Changes to Car Insurance

Providing Info for Parents

ICBC Renewals by Phone: Now you can renew your ICBC Autoplan by phone at 1.888.268.2222 or in person when you pre-book an appointment at your local BCAA Service Location. For a smooth renewal by phone, check out our FAQs.

ICBC Enhanced Care: Starting May 1, 2021, ICBC is introducing new Enhanced Care coverage which will impact your car insurance coverage. We’ve also made changes to BCAA Optional Car Insurance.

Learn More

ICBC Basic Autoplan

Make sure you’re covered. ICBC Basic Autoplan is the mandatory coverage you need for  vehicle in BC, providing the minimum amount of protection required.

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Third Party Liability 

If you get into a crash outside of BC, your ICBC Basic Autoplan covers up to $200,000 for others’ injuries or vehicle damage. It also covers you if you damage another person’s property such as if you hit and damage another person's fence.

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NEW! Enhanced Care Coverage

If you’re injured in a crash, ICBC will provide unlimited medical care and recovery benefits for treatments like physiotherapy, chiropractic, dental care, counselling, and more. Plus, up to $100,000 in lost wages, regardless of who was responsible for the crash.

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Underinsured Motorist Protection

Provides up to $1 million if you’re injured or killed by the driver of an underinsured vehicle, and you are not at fault for the crash.

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NEW! Basic Vehicle Damage Coverage

In the event of a crash that’s not your fault, instead of recovering the cost of your vehicle repairs from the insurance policy of the other driver, your policy will cover your vehicle repairs up to a limit of $200,000.

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ICBC Optional Coverage 

Get additional protection for you, your family and your vehicle with optional coverage from ICBC.

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Comprehensive Coverage

Protect your vehicle from things other than a crash. Comprehensive coverage helps to pay for vehicle repairs after a break-in, windstorm or more.

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Excess Third Party Liability

Excess Third Party Liability provides coverage in excess of $200,000 if you get into a crash outside of BC and injure someone or damage their vehicle. It also covers you if you damage another person’s property such as if you hit and damage another person's fence.

Collision
Collision Coverage

Fix your vehicle after a crash, regardless of who was at-fault. Collision coverage helps to pay for your vehicle repairs, towing and more. It also covers vehicle repairs from a hit and run driver.

Optional Protection Upgrades

Increasing your coverage can decrease your headaches. RoadStar packages add some of ICBC's most popular optional products to complement your Basic coverage for better value.

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NEW! Income Top Up Coverage

Provides additional wage loss coverage up to $100,000 in excess of your ICBC Basic Autoplan limit.

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NEW! Hit and Run

Provides coverage up to $200,000 if your vehicle is damaged by a hit and run driver.

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Roadstar Package

No at-fault claims for at least 9 years? You can get rental vehicle coverage, loss of use coverage, vehicle travel protection, and lock rekeying.

Why Choose BCAA for Car Insurance?

BC Based
BC Based

We understand the unique needs of BC drivers. Whether you use your vehicle for work, pleasure or business we can help find right coverage for you.

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One of the largest ICBC Autoplan Brokers

Our local experts are here to help with all your car insurance needs by phone or in person at one of our 29 locations across BC.

Trusted Experts
Trusted Experts

Our expert advisors take the time to get to know you better. We work with you to understand your needs and then recommend the best, customized coverage.


Members Get More

Save over $1,000 per year on BCAA Insurance, BCAA Auto Service Centres, Evo Car Share and at over 100,000 partner locations worldwide. Plus, we’ve got you covered with the Best Roadside Assistance. Not a Member? Join today.

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FAQs


New Enhanced Care Coverage

From May 1, 2021, ICBC is moving to a ‘care-based’ insurance model, alternatively known as ‘no-fault’ insurance. This means that in most cases you will no longer need to sue someone that caused a crash for compensation to get the care you need above a coverage allowance. Instead, you will receive essential care to fully recover from your injuries for as long as you need it – there is no limit, plus, there are many other new and extended benefits. For more information, visit icbc.com/enhancedcare.

No. As of May 1, 2021, the benefits and changes Enhanced Care brings will automatically be applied, regardless of when you renew. You will not need to make any changes or adjustments to the coverages on your car insurance policy until your next renewal.

Good news! Under the new Enhanced Care model, ICBC has shared that insurance premiums will reduce on average by 20%, or around $400. Some people will save more, some less – the exact savings you will see will depend on factors such as your coverages, driving history and experience, your vehicle and where and how it’s used. You can also use ICBC’s estimator tool to see how much you’ll save under Enhanced Care.

If you’re driving in BC and another driver crashes into your vehicle, ICBC’s new Basic Vehicle Damage Coverage included in your basic car insurance will cover your repair costs up to $200,000. This will not impact your premiums, because you did not cause the crash.

If you’re responsible or partially responsible for the crash, you will need to cover the costs to repair your vehicle. Purchasing optional collision provided by BCAA or ICBC will provide the protection and coverage required if you are found fully or partially at fault for the crash.

Yes, ICBC will still determine who was responsible for the crash. Drivers who cause the crash will pay higher premiums. If you didn’t cause the crash, your premiums won’t be impacted. The most dangerous driver will still be held accountable and could be sued for compensation if convicted for certain Criminal Code offences (such as impaired driving).

When Enhanced Care coverage takes effect on May 1, 2021, ICBC insurance will cost less. That means many British Columbians will be owed a one-time, pro-rated refund. Your refund amount is the difference between what you paid when you last renewed your current ICBC insurance policy and the new, lower cost of Enhanced Care, for however long your current policy extends past May 1. To find out if you’re eligible for refund, you can use ICBC’s estimator tool.

ICBC will provide all eligible customers with a refund in the same form of payment you paid in your last renewal.

  • If you are on payment plan, your monthly payments will be adjusted.
  • If you paid by credit card, the refund will be issued to the same card you paid with. You will receive a cheque in the mail if it is no longer valid.
  • For all other payment forms, you will receive a cheque in the mail. You can also set up direct deposit on icbc.com to get your refund faster.

Refunds are expected to be issued by ICBC between May through July 2021.

Enhanced Care essentially introduces new coverages and benefits to ICBC Basic Autoplan. You’ll still need to consider optional coverages for extended third party liability, collision and comprehensive protection. Speak with one of our expert advisors to review your options and get the best level of coverage.

To find out more about the car insurance changes in BC, you can visit ICBC’s website at icbc.com/enhancedcare or speak to one of our expert advisors by calling 1.888.268.2222.

Service & Payment Options

BCAA is now equipped to sell or renew most ICBC Autoplan services by phone (1.888.268.2222). You’ll need access to your email in order to complete the purchase or renew over the phone. Our service locations are also open for appointments and limited walk-in visits. Please check our operating hours and, if you can plan well ahead, please book an appointment online or by phone for your local BCAA Service Location.

We can help with following ICBC Autoplan transactions by phone:

  • Renewals
  • Policy changes
  • Cancellations
  • Storage policies
  • Temporary operating permits
  • Transfers of Ownership
  • Out of Province

You can call us at 1.888.268.2222 to complete your ICBC Autoplan transaction.

Yes. BCAA advisors can update your policy as needed. You’ll be asked to return your plates once regular business practices resume. You can call us at 1.888.268.2222 to complete your ICBC Autoplan transaction.

We accept the following methods of payments over the phone:

  • Credit card
  • Payment plan (for eligible new plans an email of your preauthorized debit form or VOID cheque is required)

Customers facing financial hardship due to COVID-19 now have the option to defer their monthly ICBC insurance payment(s) for up to 90 days. The following option is available to defer your monthly ICBC payments:

  • Use ICBC’s online resource tool to apply for a deferral, by 6pm at least one business day before your next payment is due

ICBC is committed to being flexible during this time. There will be no penalty if customers choose to defer their monthly payment and ICBC will also be waiving their policy that only allows a customer to defer their payments once per policy term. For customers whose monthly payment is returned (insufficient funds, etc.), ICBC will also waive the $18 associated NSF fee upon request.

Our service locations are open for appointments and limited walk-in visits. Please check our operating hours and, if you can plan well ahead, please book an appointment online or by phone for your local BCAA Service Location.

You can complete an ICBC Autoplan transaction by calling us at 1.888.268.2222 Monday to Friday 8 am to 6 pm and Saturday between 9 am and 5 pm.

Preparing for Your ICBC Transaction by Phone

Our expert advisors will walk you through the ICBC Autoplan renewal process by phone, but here’s what you can expect:

  • You’ll be asked to send us an email requesting service by phone
  • You’ll be asked to verify your identity
  • You can pay for your ICBC Autoplan by credit card or by payment plan
  • Your policy documents will be emailed to you
  • You’ll be asked to review your policy documents and provide electronic approval of your policy by email before completing your renewal/sale
  • After you’ve reviewed and approved your policy documents, your decal will be mailed to you and you’ll receive a copy of your policy documents

Tip: Before renewing your ICBC Autoplan by phone, make sure to have your ICBC renewal notice and BC driver's licence on hand. You will also need access to your email to complete the transaction.

How long it takes really depends on the type of transaction and if you have everything you need prepared ahead of the call.

  • Renewals: 30-40min
  • Transfers: 45 min
  • Out of Province Vehicles: 1.5 hours
  • Estates: 45min

In order to serve you by phone, you'll need access to your email during the call.

What you need really depends on the type of transaction you need to complete by phone. If supporting documents are required, we will need a scanned copy or photograph emailed to us during the call. Please ensure you have all documents prepared prior to calling in.  


Renewals
When renewing your car insurance, please have your ICBC Autoplan renewal notice and/or insurance papers and BC driver's licence on hand. If you are adding additional drivers, please be prepared with the driver’s licence number and date of birth for each driver you want to add to your policy. Alternatively, you can pre-list those who drive your car and get an estimate online within 44 days of your expiry date.

Tip: To reduce coverage all registered owners will need to be available by phone and email at the same time.


Transfer of Ownerships
All registered owners of the vehicle will need to be available by phone and email during the call. Owners should be prepared with their driver's licence as well as the driver’s licence number and date of birth for each driver you want to add to your policy.

Please go to ICBC.com for steps on how to transfer ownership of a vehicle and what you will need for support documents. Due to COVID-19, the Transfer/Tax Form (APV9T) is temporarily available for download; please note that original signatures are still required.


Out of Province Vehicles
To ensure you’re prepared, check out ICBC’s helpful Checklist for Out-of-Province Vehicle Registration which outlines vehicle requirements and what support documents are required to register a new or used vehicle imported to BC from a Canadian province, the U.S. or a foreign country. Please note that this checklist has not been updated with the new over the phone process in place due to COVID-19. You will need access to your email during the call and will have to email a copy (scan or clear picture) of all support documents, including the APV9T and your driver’s license. If possible, we recommend getting your BC driver's license first to ensure you are eligible for available discounts! Check out ICBC’s website on how to apply for a BC licence.


Estates
ICBC has created a Checklist for Estate Transfers to help you summarize what support documents and signatures are required. We’re here to help, please allow approximately 45 minutes to complete this transaction with us over the phone.

Tip: Be prepared to email us (a scan or photo) any support documents required.



As a reminder, in order to serve you by phone you'll need access to your email during the call. Plus, please be prepared to email us (a scan or photo) of any support documents required.

  • If your car is driven less than 5,000 km in a year, be prepared with a picture of your current odometer reading (a potential discount may apply at your next renewal).
  • Check your owner’s manual, or with your dealership, to see if your vehicle has factory-installed autonomous emergency braking (AEB). Vehicles equipped with AEB will be eligible for a discount.

After you’ve completed your ICBC Autoplan renewal by phone, both your decals, plate (if applicable) and hard copies of your insurance documents will be mailed to you. When the transaction is complete your coverage is in place and you can drive your vehicle before the decal arrives in the mail but please carry a copy of your insurance documents in your vehicle.

Yes. You can pre-list those who drive your car and get an estimate online within 44 days of your expiry date. To pre-list drivers you’ll need the driver’s license number and date of birth for each driver you want to add to your policy.