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We’re here to help you online or by phone at 1.888.268.2222, Mon – Fri 8 am – 6 pm, Sat 9 am – 5 pm. Service locations are open with pre-booked appointments recommended. We ask everyone to wear a mask. Learn more about our COVID-19 safety measures.

ICBC Autoplan

One of BC's largest Autoplan brokers. 

Every British Columbian who owns a car needs ICBC Basic Autoplan coverage, but you can choose to buy optional car insurance for additional protection. Our insurance experts will help find the coverage that’s right for you.

New! ICBC Autoplan service by phone
You can now call us at 1.888.268.2222 to buy, renew or make changes to your ICBC Autoplan car insurance. To help prepare for your transaction by phone, please review our FAQs. If you need to visit us in-person, we’re open for pre-booked appointments.

Changes to car insurance coming May 2021

Providing Info for Parents

Starting May 2021, ICBC is moving to a “care-based” insurance system which will impact what is covered under ICBC Basic Autoplan and BCAA Optional Car Insurance.
Learn more about the changes.

Learn More

ICBC Basic Autoplan

Make sure you’re covered. ICBC Basic Autoplan is the mandatory coverage you need for  vehicle in BC, providing the minimum amount of protection required.

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Third Party Liability 

Crashes cause injuries and damage vehicles and property. If you're at fault, your Basic Autoplan covers up to $200,000 for others’ injuries and vehicle damage.

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Accident Benefits

Cover the medical costs and lost wages for you and your passengers if you’re injured in a car crash, regardless of who’s at fault.

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Underinsured Motorist Protection

Provides up to $1 million if you’re injured or killed by the driver of an underinsured vehicle and you are not at fault for the crash.

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Hit and Run (Underinsured Motorist)

Coverage up to $200,000 is available to BC residents whose property is damaged, or who are injured or killed by an uninsured or hit-and-run driver.

ICBC Optional Coverage 

Get additional protection for you, your family and your vehicle with optional coverage from ICBC.

Collision Coverage

Even the best drivers make mistakes and fixing your vehicle can be expensive. Collision coverage helps pay for vehicle repairs, towing and more, even if the crash was your fault.

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Comprehensive Coverage

Break-ins, a cracked windshield — a lot more can happen than just a crash. We can help you offset the costs of other damage with Comprehensive coverage.

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Excess Third Party Liability

ICBC Basic Autoplan covers up to $200,000 in Third Party Liability but crash costs can be much higher. This coverage helps you with the difference of the cost.

Optional Protection Upgrades

Increasing your coverage can decrease your headaches. RoadStar packages add some of ICBC's most popular optional products to complement your Basic coverage for better value.

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Extension Underinsured Motorist Protection

Collisions are stressful enough, but if the other driver is underinsured, it's worse. The Underinsured Motorist Protection can cover up to $2 million or more.

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Roadstar Package

No at-fault claims for at least 9 years? You can get rental vehicle coverage, loss of use coverage, vehicle travel protection, and lock rekeying.

Why Choose BCAA for Car Insurance?

BC Based
BC Based

We understand the unique needs of BC drivers. Whether you use your vehicle for work, pleasure or business we can help find right coverage for you.

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One of the Largest Autoplan Brokers

We’re just down the road. With convenient locations all across BC, we are always ready to help with your Car Insurance needs.

Trusted Experts
Trusted Experts

Our expert advisors take the time to get to know you better. We work with you to understand your needs and then recommend the best, customized coverage

Members Get More

Save over $1,000 per year on BCAA Insurance, BCAA Auto Service Centres, Evo Car Share and at over 100,000 partner locations worldwide. Plus, we’ve got you covered with the Best Roadside Assistance. Not a Member? Join today.

In Case of Nails

Get the Best Roadside Assistance for less than $7 a month

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FAQs for ICBC Transactions by Phone

Service & Payment Options

BCAA is now equipped to sell or renew most ICBC Autoplan services by phone (1.888.268.2222). You’ll need access to your email in order to complete the purchase or renew over the phone. Our service locations are also open for appointments and limited walk-in visits. Please check our operating hours and, if you can plan well ahead, please book an appointment online or by phone for your local BCAA Service Location.

We can help with following ICBC Autoplan transactions by phone:

  • Renewals
  • Policy changes
  • Cancellations
  • Storage policies
  • Temporary operating permits
  • Transfers of Ownership
  • Out of Province

You can call us at 1.888.268.2222 to complete your ICBC Autoplan transaction.

Yes. BCAA advisors can update your policy as needed. You’ll be asked to return your plates once regular business practices resume. You can call us at 1.888.268.2222 to complete your ICBC Autoplan transaction.

We accept the following methods of payments over the phone:

  • Credit card
  • Payment plan (for eligible new plans an email of your preauthorized debit form or VOID cheque is required)

Customers facing financial hardship due to COVID-19 now have the option to defer their monthly ICBC insurance payment(s) for up to 90 days. The following option is available to defer your monthly ICBC payments:

  • Use ICBC’s online resource tool to apply for a deferral, by 6pm at least one business day before your next payment is due

ICBC is committed to being flexible during this time. There will be no penalty if customers choose to defer their monthly payment and ICBC will also be waiving their policy that only allows a customer to defer their payments once per policy term. For customers whose monthly payment is returned (insufficient funds, etc.), ICBC will also waive the $18 associated NSF fee upon request.

Our service locations are open for appointments and limited walk-in visits. Please check our operating hours and, if you can plan well ahead, please book an appointment online or by phone for your local BCAA Service Location.

You can complete an ICBC Autoplan transaction by calling us at 1.888.268.2222 Monday to Friday 8 am to 6 pm and Saturday between 9 am and 5 pm.

Preparing for Your Transaction

Our expert advisors will walk you through the ICBC Autoplan renewal process by phone, but here’s what you can expect:

  • You’ll be asked to send us an email requesting service by phone
  • You’ll be asked to verify your identity
  • You can pay for your ICBC Autoplan by credit card or by payment plan
  • Your policy documents will be emailed to you
  • You’ll be asked to review your policy documents and provide electronic approval of your policy by email before completing your renewal/sale
  • After you’ve reviewed and approved your policy documents, your decal will be mailed to you and you’ll receive a copy of your policy documents

Tip: Before renewing your ICBC Autoplan by phone, make sure to have your ICBC renewal notice and BC driver's licence on hand. You will also need access to your email to complete the transaction.

How long it takes really depends on the type of transaction and if you have everything you need prepared ahead of the call.

  • Renewals: 30-40min
  • Transfers: 45 min
  • Out of Province Vehicles: 1.5 hours
  • Estates: 45min

In order to serve you by phone, you'll need access to your email during the call.

What you need really depends on the type of transaction you need to complete by phone. If supporting documents are required, we will need a scanned copy or photograph emailed to us during the call. Please ensure you have all documents prepared prior to calling in.  

When renewing your car insurance, please have your ICBC Autoplan renewal notice and/or insurance papers and BC driver's licence on hand. If you are adding additional drivers, please be prepared with the driver’s licence number and date of birth for each driver you want to add to your policy. Alternatively, you can pre-list those who drive your car and get an estimate online within 44 days of your expiry date.

Tip: To reduce coverage all registered owners will need to be available by phone and email at the same time.

Transfer of Ownerships
All registered owners of the vehicle will need to be available by phone and email during the call. Owners should be prepared with their driver's licence as well as the driver’s licence number and date of birth for each driver you want to add to your policy.

Please go to for steps on how to transfer ownership of a vehicle and what you will need for support documents. Due to COVID-19, the Transfer/Tax Form (APV9T) is temporarily available for download; please note that original signatures are still required.

Out of Province Vehicles
To ensure you’re prepared, check out ICBC’s helpful Checklist for Out-of-Province Vehicle Registration which outlines vehicle requirements and what support documents are required to register a new or used vehicle imported to BC from a Canadian province, the U.S. or a foreign country. Please note that this checklist has not been updated with the new over the phone process in place due to COVID-19. You will need access to your email during the call and will have to email a copy (scan or clear picture) of all support documents, including the APV9T and your driver’s license. If possible, we recommend getting your BC driver's license first to ensure you are eligible for available discounts! Check out ICBC’s website on how to apply for a BC licence.

ICBC has created a Checklist for Estate Transfers to help you summarize what support documents and signatures are required. We’re here to help, please allow approximately 45 minutes to complete this transaction with us over the phone.

Tip: Be prepared to email us (a scan or photo) any support documents required.

As a reminder, in order to serve you by phone you'll need access to your email during the call. Plus, please be prepared to email us (a scan or photo) of any support documents required.

  • If your car is driven less than 5,000 km in a year, be prepared with a picture of your current odometer reading (a potential discount may apply at your next renewal).
  • Check your owner’s manual, or with your dealership, to see if your vehicle has factory-installed autonomous emergency braking (AEB). Vehicles equipped with AEB will be eligible for a discount.

After you’ve completed your ICBC Autoplan renewal by phone, both your decals, plate (if applicable) and hard copies of your insurance documents will be mailed to you. When the transaction is complete your coverage is in place and you can drive your vehicle before the decal arrives in the mail but please carry a copy of your insurance documents in your vehicle.

Yes. You can pre-list those who drive your car and get an estimate online within 44 days of your expiry date. To pre-list drivers you’ll need the driver’s license number and date of birth for each driver you want to add to your policy.