your local autoplan broker
Changes to car insurance coming May 2021
Starting May 2021, ICBC is moving to a “care-based” insurance system which will impact what is covered under ICBC Basic Autoplan and BCAA Optional Car Insurance.
Learn more about the changes.
ICBC Basic Autoplan
Make sure you’re covered. ICBC Basic Autoplan is the mandatory coverage you need for vehicle in BC, providing the minimum amount of protection required.
ICBC Optional Coverage
Get additional protection for you, your family and your vehicle with optional coverage from ICBC.
Optional Protection Upgrades
Increasing your coverage can decrease your headaches. RoadStar packages add some of ICBC's most popular optional products to complement your Basic coverage for better value.
BCAA is now equipped to sell or renew most ICBC Autoplan services by phone (1.888.268.2222). You’ll need access to your email in order to complete the purchase or renew over the phone. Our service locations are also open for appointments and limited walk-in visits. Please check our operating hours and, if you can plan well ahead, please book an appointment online or by phone for your local BCAA Service Location.
We can help with following ICBC Autoplan transactions by phone:
- Policy changes
- Storage policies
- Temporary operating permits
- Transfers of Ownership
- Out of Province
You can call us at 1.888.268.2222 to complete your ICBC Autoplan transaction.
Yes. BCAA advisors can update your policy as needed. You’ll be asked to return your plates once regular business practices resume. You can call us at 1.888.268.2222 to complete your ICBC Autoplan transaction.
We accept the following methods of payments over the phone:
- Credit card
- Payment plan (for eligible new plans an email of your preauthorized debit form or VOID cheque is required)
Customers facing financial hardship due to COVID-19 now have the option to defer their monthly ICBC insurance payment(s) for up to 90 days. The following option is available to defer your monthly ICBC payments:
- Use ICBC’s online resource tool to apply for a deferral, by 6pm at least one business day before your next payment is due
ICBC is committed to being flexible during this time. There will be no penalty if customers choose to defer their monthly payment and ICBC will also be waiving their policy that only allows a customer to defer their payments once per policy term. For customers whose monthly payment is returned (insufficient funds, etc.), ICBC will also waive the $18 associated NSF fee upon request.
Our service locations are open for appointments and limited walk-in visits. Please check our operating hours and, if you can plan well ahead, please book an appointment online or by phone for your local BCAA Service Location.
Preparing for Your Transaction
Our expert advisors will walk you through the ICBC Autoplan renewal process by phone, but here’s what you can expect:
- You’ll be asked to send us an email requesting service by phone
- You’ll be asked to verify your identity
- You can pay for your ICBC Autoplan by credit card or by payment plan
- Your policy documents will be emailed to you
- You’ll be asked to review your policy documents and provide electronic approval of your policy by email before completing your renewal/sale
- After you’ve reviewed and approved your policy documents, your decal will be mailed to you and you’ll receive a copy of your policy documents
Tip: Before renewing your ICBC Autoplan by phone, make sure to have your ICBC renewal notice and BC driver's licence on hand. You will also need access to your email to complete the transaction.
How long it takes really depends on the type of transaction and if you have everything you need prepared ahead of the call.
- Renewals: 30-40min
- Transfers: 45 min
- Out of Province Vehicles: 1.5 hours
- Estates: 45min
In order to serve you by phone, you'll need access to your email during the call.
What you need really depends on the type of transaction you need to complete by phone. If supporting documents are required, we will need a scanned copy or photograph emailed to us during the call. Please ensure you have all documents prepared prior to calling in.
When renewing your car insurance, please have your ICBC Autoplan renewal notice and/or insurance papers and BC driver's licence on hand. If you are adding additional drivers, please be prepared with the driver’s licence number and date of birth for each driver you want to add to your policy. Alternatively, you can pre-list those who drive your car and get an estimate online within 44 days of your expiry date.
Tip: To reduce coverage all registered owners will need to be available by phone and email at the same time.
Transfer of Ownerships
All registered owners of the vehicle will need to be available by phone and email during the call. Owners should be prepared with their driver's licence as well as the driver’s licence number and date of birth for each driver you want to add to your policy.
Please go to ICBC.com for steps on how to transfer ownership of a vehicle and what you will need for support documents. Due to COVID-19, the Transfer/Tax Form (APV9T) is temporarily available for download; please note that original signatures are still required.
Out of Province Vehicles
To ensure you’re prepared, check out ICBC’s helpful Checklist for Out-of-Province Vehicle Registration which outlines vehicle requirements and what support documents are required to register a new or used vehicle imported to BC from a Canadian province, the U.S. or a foreign country. Please note that this checklist has not been updated with the new over the phone process in place due to COVID-19. You will need access to your email during the call and will have to email a copy (scan or clear picture) of all support documents, including the APV9T and your driver’s license. If possible, we recommend getting your BC driver's license first to ensure you are eligible for available discounts! Check out ICBC’s website on how to apply for a BC licence.
ICBC has created a Checklist for Estate Transfers to help you summarize what support documents and signatures are required. We’re here to help, please allow approximately 45 minutes to complete this transaction with us over the phone.
Tip: Be prepared to email us (a scan or photo) any support documents required.
As a reminder, in order to serve you by phone you'll need access to your email during the call. Plus, please be prepared to email us (a scan or photo) of any support documents required.
- If your car is driven less than 5,000 km in a year, be prepared with a picture of your current odometer reading (a potential discount may apply at your next renewal).
- Check your owner’s manual, or with your dealership, to see if your vehicle has factory-installed autonomous emergency braking (AEB). Vehicles equipped with AEB will be eligible for a discount.
After you’ve completed your ICBC Autoplan renewal by phone, both your decals, plate (if applicable) and hard copies of your insurance documents will be mailed to you. When the transaction is complete your coverage is in place and you can drive your vehicle before the decal arrives in the mail but please carry a copy of your insurance documents in your vehicle.
Yes. You can pre-list those who drive your car and get an estimate online within 44 days of your expiry date. To pre-list drivers you’ll need the driver’s license number and date of birth for each driver you want to add to your policy.
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