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We’re here to help Mon – Fri 8 am – 6 pm, Sat 9 am – 5 pm. Service Locations are open, with pre-booked appointments recommended, masks required, and COVID-19 safety measures in place. If you have been affected by flooding, have coverage questions, need to request service or find more info, click here.

Keep in Control

Whether you need to update your payment & Membership details, request a replacement card, or apply for a reimbursement, it's all available online. Log in to your BCAA Account to manage the essentials and if you need help we're just a click or call away.

Update your payment information

The quickest way to update your credit card payment information and personal details is by logging in to your BCAA Account.

GO TO BCAA ACCOUNT

Request a new BCAA Membership card

You have options when it comes to replacing your lost or damaged BCAA Membership card.

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Roadside Assistance Reimbursement

If you received Roadside Assistance from a different provider, you can apply for reimbursement using our online form.

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Road Trip Interruption Reimbursement

BCAA Plus & Premier Members may apply for reimbursement of eligible expenses under the Road Trip Interruption benefit using our online form.

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Renew your BCAA Membership

You can renew online in just a few clicks. Just have your BCAA Membership card number handy.

Renew Online

Change your account/plan details

You can add a family member to your plan, change your BCAA Membership type, update your address, and more by logging into your BCAA Account.

GO TO BCAA ACCOUNT

Add an Associate Member

With a few clicks you can share BCAA Membership coverage and savings with your whole family by adding them as Associate Members within your BCAA Account.

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Register for Kids Go Free

Register your kids (aged 15 and under) for Kids Go Free with a Plus or Premier Membership to protect them in anyone’s vehicle, anytime, anywhere in BC.

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FAQs

We value every single BCAA Member. If there’s been an issue, please let us know so we can help resolve the problem. If you have concerns about the cost of the Membership, we have a monthly payment plan option without any interest or fees. In addition, if your driving habits have changed, we can review your Membership to make sure you have the appropriate coverage that is right for you. To discuss these options or proceed with cancelling your BCAA Membership please contact us and one of our team members will be happy to help.

Setting up an online BCAA Account is a great way to stay connected and manage your Membership 24/7. All you need to sign up is your email address, Membership number, the year you became a Member (noted on your Membership card and on your annual Membership statement), and postal code as shown on your billing statement. To get started, visit bcaa.com/login.

You can modify your Membership plan online in your BCAA Account by logging in at bcaa.com/login and following these steps to choose the desired Membership plan (bcaa.com/plans): 

  1. Click on the Membership Tab.
  2. Click “Add/Modify BCAA Membership” located under your Membership Details.
  3. Click “Change” to edit the Membership level for the Applicant and Submit.

Please note, you will need to make a payment in order to activate the upgraded Membership plan. If a payment is not made during this transaction, BCAA will mail an invoice to the household address. If you have any questions, please contact us and one of our team members will be happy to help. 

 

You can add any individual that lives in the same household as you to your BCAA Account as an Associate Member. This can be done online in your BCAA Account by logging in at bcaa.com/login and filling out the following information for the Associate Member you’d like to add:

  1. Full Name
  2. Birthdate
  3. Email Address
  4. Membership plan you’d like for the Associate Membership (you can learn more about BCAA Membership plans and pricing at bcaa.com/plans

If you prefer, you can also contact us and one of our team members will be happy to help. 

 

A BCAA Membership is a one-year subscription that can be billed monthly or annually for your convenience. Members who enroll in a monthly payment plan, are responsible for the full year fees even if the Membership is cancelled mid-term. More details on Membership fees can be found in our Terms & Conditions at bcaa.com/conditions. If you have any questions, please contact us and one of our team members will be happy to help.

If your move out of BC is permanent, you will need to transfer your BCAA Membership to your new province or state Automobile Association and to do so you’ll have to contact that club and request a transfer of your Membership. However, rest assured you will be able to continue using your BCAA Membership for the remainder of your current Membership term even after you’ve moved as BCAA is affiliated with all CAA & AAA clubs across Canada and the United States. Please provide us with your new contact information so we can update your Membership account on our end. To do this and for any other question you may have, please contact us and one of our team members will be happy to help.

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Are you saving enough with your BCAA Membership?

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