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How to make a car insurance claim

You can report a claim 24 hours a day, every day by phone. Before filing a claim, please gather the following information:

  • License plate numbers of all vehicles involved
  • Names and driver's license numbers of all drivers involved
  • When and where the incident happened
  • Police report number (if necessary)
  • Witness information (if necessary)

Making an Autoplan claim

Please call ICBC's Dial-a-Claim Centre, which is open 24 hours a day, every day.

Calling from

Phone number

Lower Mainland

604.520.8222

Outside the Lower Mainland

1.800.910.4222

Learn more about reporting an ICBC claim.

Making a claim on your BCAA Optional Car or Motorcycle Insurance policy

Report your claim online or by phone by calling 1.888.592.1111

Making a claim on your BCAA Recreational Vehicle policy

Report your claim by phone by calling 1.888.268 BCAA (2222)

BCAA respectfully acknowledges that we operate and support Members and customers on the ancestral, unceded territories of Indigenous communities across what is known today as BC. BCAA is headquartered on the lands of the hən̓q̓əmin̓əm̓ and Sḵwx̱ wú7mesh speaking peoples, known today as the City of Burnaby.

Insurance is sold through B.C.A.A. Holdings Ltd. dba BCAA Insurance Agency, a licensed insurance agent, and underwritten by various underwriters. Visit bcaa.com/underwriters.

BCAA (The British Columbia Automobile Association) is a member of the Canadian Automobile Association (CAA) and the American Automobile Association (AAA), serving Members in British Columbia and the Yukon. Call 1-888-268-2222

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