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As a Term Life certificate holder, your certificate will automatically transition from Manulife Financial to Securian Canada on January 1, 2024. You can rest assured that you will continue to have the same comprehensive benefits to which you are accustomed, with no change to your current premiums.

If your premiums are not currently paid as pre-authorized payments, you will need to complete a Pre-authorized Debit (PAD) Withdrawal Agreement and return it to Securian Canada. You should have received a copy in the mail, along with the return envelope.

If you wish to pay by credit card, please enter your card information through the secure Securian Canada Billing Site.

If your premiums are already paid by pre-authorized payments, there is no action required.

BCAA in partnership with CAA, selected Securian Canada after a thorough search for a provider based on our shared values to provide best-in-class protection to Canadians and their families. Securian Canada is extremely well-positioned to offer comprehensive insurance options that keep things efficient and simple.

No, your existing beneficiaries will be carried forward and will be honoured by Securian Canada. However, we would encourage you to review your existing designation to ensure that it still reflects your current intentions.

No, there are no changes to the details of your insurance certificate. No action is required on your part and there will be no interruption to your insurance. Your premium rates, terms, conditions, and coverage remain the same.

If you currently make pre-authorized premium payments on the first or the 16th of the month, there will be no change. If you normally pay your premiums on:

  • the 2nd to the 15th of the month, your premiums will now be withdrawn on the 16th of the month;
  • the 17th to the 31st of the month, your premiums will now be withdrawn on the 1st of the following month.
  • All claims should be submitted to Manulife Financial by December 31, 2023. Manulife Financial will continue to service and support you through the claims process and provide updates on existing claims. Please follow the existing Manulife Financial claims process by calling 1-877-261-8222.
  • To make a claim on or after January 1, 2024, contact Securian Canada by calling 1-844-894- 0380.
  • If your certificate is set to renew before January 1, 2024, you will receive (or may have already received) a notice from BCAA with information and instructions for renewal.
  • Your certificate will remain insured with Manulife Financial through December 31, 2023, at which time it will automatically transition to Securian Canada.
  • If your certificate is set to renew on or after January 1, 2024, you will receive a notice from Securian Canada prior to your renewal date with information and options for renewal.

No, as of January 1, 2024, this Term Life Insurance certificate will only be available for renewal through Securian Canada.

Yes, starting January 1, 2024, BCAA will be offering Term Life, Critical Illness and Health & Dental Insurance products as part of the transition to Securian Canada.