Message from the Board Chair

As stewards of the organization, your Board of Directors is responsible for creating more and lasting benefits for Members. I am pleased to report out to you, our Members, on BCAA’s 2023 fiscal year, which ended September 30, 2023. 

Strong performance  

BCAA’s prudent financial management, overall strategy, and commitment to leading with purpose remained effective in further strengthening our organization and achieving strong performance measured both by traditional financial metrics and against voluntary environmental and social targets. BCAA’s first Impact Report for the 2023 fiscal year is an important first in our history. It is available to read at BCAA.com/purpose.

Evolving governance

BCAA’s purpose to move British Columbians forward is central to its continued success. The Board maintains a progressive approach to its governance role around purpose, which includes applying an Environmental, Social and Governance (ESG) lens to governance practices. We are proud that our commitment to continuous improvement and best practices, and our role in adding value to BCAA and its Members specifically around purpose was recognized nationally with BCAA shortlisted for a 2023 Excellence in Governance Award. 

Serving British Columbia

BCAA continues to invest in and focus on Member experience. We were pleased to note more technology innovations and process efficiencies continued to roll out across our digital and phone channels to serve Members faster, and to offer more self-serve options for simple requests. 

BCAA continues to grow and evolve to stay relevant and serve more British Columbians. Expanding more sustainable mobility services in Evo Car Share and Evolve E-Bike Share, devising BCAA GO – a new membership option for younger generations, and focusing on wildfire prevention are notable achievements this year that support the organization’s long-term sustainability and further contribute to its purpose. At the same time, BCAA achieved its key financial performance goals, growing Membership and revenues while maintaining high levels of customer satisfaction.

Your Board of Directors has been actively part of planning for what’s next for BCAA and ensuring we continue to be relevant to British Columbians. We remain confident in BCAA’s direction and strategy.

On behalf of the Board, congratulations to Eric Hopkins for being named CEO of the Year 2023 by Business in Vancouver. Thank you to our team members for their hard work and passion for our purpose, and to our Members for their business and loyalty.   

Shannon Susko