Message from the Board Chair
I am pleased to report out to our Members on BCAA’s 2019 fiscal year. The mandate of your Board of Directors is to steward our organization and create more and lasting benefits for our Members. BCAA achieved another strong business performance in 2019. Your Board is confident that the organization is well positioned with an effective strategy and leadership team to address the rapid pace of external changes and challenges and to meet and anticipate the evolving needs of you—our Members.
Our 2019 fiscal year was a very successful one in terms of business performance. We ended the year surpassing robust targets for Membership, revenues and operating margin. The rate of our Membership growth is especially notable, and we now serve over 911,000 Members. BCAA continues to grow its business and welcome many more Members by providing relevant, quality services in the areas of protection and mobility, that make a positive difference in the lives of British Columbians.
BCAA continues to follow its long-term strategy towards the year 2030. The Board supports management’s continued commitment to our 3 core strategies to increase BCAA’s relevance, deliver amazing Member experiences and strengthen BCAA’s foundation. From exploring approaches to broaden the appeal of Membership both on and offline, to evolving ways to better protect and provide insurance to our Members and embracing new mobility solutions, BCAA is on a clear path and making good progress towards its continued, future success.
Following Shom Sen’s retirement and a robust recruitment process, we welcomed Eric Hopkins to the President and CEO role. In eight years with the organization, Eric has been a major contributor to building BCAA’s Member value and relevance in Senior Vice President roles including Chief Strategic Ventures Officer and Chief Digital Officer. As the leader who brought us Evo Car Share and Auto Service Centres, and who has been leading strategic work to transform our business, he is highly respected for his vision, passion for innovation, and service to our members. The Board’s selection of Eric as an internally hired CEO is a true testament to the quality of talent at BCAA. We are confident that he is the right leader for the next phase of BCAA’s growth, with the right combination of qualities, competencies, and values. Importantly, Eric understands BCAA’s culture and is committed to our refreshed corporate brand and to nurturing our people-first organization.
On behalf of BCAA’s Board of Directors and management team, I thank Board Director and former Board Chair, Bill Heidt, who will step down in March, after completing 12 years of service. BCAA has benefitted greatly from his accounting knowledge and extensive experience in the insurance and financial services industries. Bill contributed a great deal through his terms as Chair and through serving and at times chairing the Audit committees. We appreciate all he has done for BCAA and wish him well.
The Board confidently looks forward to 2020 and beyond. On behalf of all Directors, I would like to thank BCAA’s employees who always demonstrate loyalty, commitment and initiative to serve our Members and ensure BCAA’s success. We appreciate your work to meet and exceed the expectations of our Members every day.