I am pleased to report out on our 2017 fiscal year – another very successful one during which BCAA met Members’ needs and ensured its long-term sustainability and success through a continued focus on its strategy to increase relevance, deliver amazing customer experiences and strengthen its foundation.

When I look back on 2017, it is our response to the weather-related challenges faced by many of our Members that make it a stand-out year. From treacherous driving conditions during a particularly harsh winter, through spring flooding and the worst wildfire season on record, we kept our focus to go the extra mile to be there for you, our Members, when you needed us most.