Report to members
Message from the Board Chair
I am pleased to report out to our Members on BCAA’s 2020 fiscal year. The mandate of your Board of Directors is to steward our organization and create more and lasting benefits for our Members.
This was an extraordinary year for everyone. BCAA steered a course through the immediate impacts and uncertainty of the global COVID-19 pandemic to achieve key business targets and prioritize important investments for the future, while adjusting operations to meet the needs of our Members, customers and communities. Your Board remains confident that the organization has an effective strategy and leadership team to continue through uncertain, rapidly changing times, into the future.
Message from the CEO
Our 2020 fiscal year ended on September 30, and as we wrap up and look back, it feels like two completely different times. We powered through our first half, exceeding key business targets, welcoming more Members and hearing from many of you that you love and appreciate how we meet your needs.
The second half was very different for all of us personally, as well as for our organization. With every BCAA product and service classed as essential, we adjusted quickly to ensure that we did our best to continue to meet your needs and keep everyone safe – throwing our efforts into showing up for British Columbia during a global pandemic.