How your warranty works:

Simply put, BCAA guarantees that any new part or service you purchase from a BCAA Auto Service Centre will work as advertised for the duration of the applicable warranty period. Should any part or service fail to meet this standard, we’ll make it right at no additional cost to you. All services provided under your warranty will be honoured at any BCAA Auto Service Centre in accordance with the terms and conditions set out below.

Eligibility Requirements:

• Warranty coverage only applies to the vehicle and registered owner named on the invoice issued by BCAA for the warrantied part or service
• To be eligible for warranty coverage, your vehicle must be a privately-owned or leased passenger car, van, light truck or sport utility vehicle that is used exclusively under non-commercial, normal operating conditions. Examples of operating conditions that would void the warranty include: off-roading, racing, motorsports activities, overloading (e.g. towing amounts or weights that exceed the vehicle's towing capacity), and uses that exceed the limits prescribed in the vehicle’s owner’s manual, etc.
• You must retain and present to your BCAA service technician a copy of the original invoice issued by a BCAA Auto Service Centre for the warrantied parts and services
• You must pay in full for the parts and labour to which your warranty applies
• You must bring the vehicle into a BCAA Auto Service Centre to be inspected within the applicable warranty period
• To enjoy these benefits, you must follow the guidelines and meet the additional eligibility requirements described below

What the warranty excludes coverage for:

• Any loss, malfunction or damage to a vehicle that has been subject to use beyond normal operating conditions (including off-roading, racing, motorsports activities, or overloading), or the limits prescribed in the vehicle’s owner’s manual
• Any loss, malfunction or damage caused by a collision or other motor vehicle accident, abuse, theft, vandalism, modifications made by you or a third party, negligence, improper service or maintenance (unless performed at a BCAA Auto Service Centre), any natural disaster (including flooding, freezing, fire, and earthquake damage), defects attributable to the vehicle’s manufacturer, or any failure to keep your vehicle’s motor oil, transmission fluid (including clutch, automatic transmission, transaxle/transfer case and differential fluid) engine coolant, or other operating fluid at the level prescribed by the vehicle’s manufacturer
• Services performed or parts installed at an alternative repair location after the original work was performed
• Services performed or parts installed on a commercial use vehicle
• Any additional exclusions applicable to the part or service purchased

Damage to your Vehicle and Contents While in Our Care:

It is your responsibility to remove all contents from your vehicle prior to ‎using our services. Except for the express warranties provided herein, BCAA will not be responsible for: (A) fire, theft, loss, environmental/weather-related damage or any damage to the vehicle (including any windshield, body, tire or rim damage from flying debris, sudden temperature changes, third parties or other factors outside BCAA’s control); (B) mechanical malfunction; (C) fire, theft, loss or damage to any personal property or article left in the vehicle (including loss of vehicle and license plates); (D) damage or loss caused by criminal acts by third parties. You further assume full responsibility for any personal injuries that may occur while the vehicle is in BCAA’s care.

BCAA reserves the right to move your vehicle to an offsite secured car parking lot or other facility, in its sole discretion.

Your Responsibilities:

As a condition to any of our services, you represent and warrant to BCAA that, while your vehicle is being serviced at one of BCAA’s Auto Service Centres and until such time as you collect your vehicle, your vehicle: (A) will be insured while parked at any BCAA site;‎ (B) will have valid license plates;‎ (C) has insurance ‎coverage that allows for your vehicle to be driven on public ‎roads by BCAA staff or BCAA’s ‎third-party provider associated with the service; and (D) does ‎not contain any flammable, and or illegal substances.‎ It is your sole responsibility to ensure that you have adequate insurance for ‎theft, collision, and ‎third-party liability coverage while your vehicle is ‎parked at any BCAA site.

Remedies and Limitation of Liability:

BCAA warrants that any repairs and services, as well as new parts purchased and installed at a BCAA Auto Service Centre, will be and remain free from defects in materials and workmanship for the designated number of months or mileage listed below (i.e. the “warranty period”), whichever occurs first.

If there is a defect in either materials or workmanship within the warranty period, BCAA Auto Service Centre will have the discretion to perform remedial service work to correct the problem at no charge to you, replace the defective warrantied part(s) at BCAA’s expense, or refund the entire charge for the warrantied parts or services less any previous refunds or credits extended to you.

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