Skip to main content
alert icon

Phishing alert: An ongoing phishing scam is falsely claiming to be from CAA and AAA, offering a ‘Car Emergency Kit’ as a prize. Learn more.

Changes to BCAA Auto Service in the Okanagan

We have decided to focus on our Kelowna BCAA Auto Service Centre to serve our Members and customers in the Okanagan area. Kelowna, alongside our Lower Mainland and Vancouver Island BCAA Auto Service Centres, will continue to offer a full range of trusted vehicle repair and maintenance services to BCAA Members and customers.

This means we have closed our BCAA Auto Service Centre in Penticton; and sold our Vernon location, to Reach Tire & Auto which will continue to serve the Vernon community starting on June 7th.

It has been our absolute pleasure to care for your vehicles and get you safely back on the road and judging by our customer survey ratings, many of you have been pleased with us too. But unfortunately, over time it has become clear we do not have the volume of business needed to sustain three stores in the Okanagan.

Of course, BCAA is still very much a part of the Penticton and Vernon communities, in person at our Service Locations and offering Membership, Roadside Assistance and the protection of our many insurance products. We will continue to look for more ways that BCAA can add value as well as offer exciting products and services to serve you in the future.

Sincerely,

Eric Hopkins Signature 

Eric Hopkins
President & CEO, BCAA

FAQ's

Penticton BCAA Auto Service Centre is now closed. Vernon has been bought by Reach Tire & Auto and continues under their ownership. Our Kelowna, Victoria, Nanaimo & South Surrey locations continue to operate with no changes.
BCAA will continue to honor all warranties through our BCAA Auto Service Centres in Kelowna, Victoria, Nanaimo and South Surrey. To learn more about BCAA’s Auto Service Centre warranty.
Your tires continue to be safely & securely stored. We will contact you directly to arrange a return or transfer to a new shop. Or you are welcome to email: customercareautomotive@bcaa.com. Please include your full name (as we would have on file), Membership number and your telephone number.
We are contacting every customer with a scheduled appointment in either Penticton or Vernon to offer assistance with transferring your appointment. We are able to recommend local BCAA Approved Auto Repair (AARS) shops. All AARS facilities have been approved to ensure you will receive quality service that meets our high standards.  
Our BCAA Auto Service Centre locations in Kelowna, Victoria, Nanaimo & South Surrey remain open and will continue to serve our BCAA Members & customers. We are committed to providing British Columbians with trusted expert auto maintenance and repair for years to come.  
No. Our province-wide network of 29 BCAA Service Locations continue to support and serve their communities with BCAA Insurance and Membership services.  

Have more questions or concerns?

Let us know what's on your mind and we will be in touch to help.

Submit Question