Taking the time to care and explain
After going to a competitor company and being completely frustrated with how to navigate ICBC, I drove straight to BCAA in White Rock.
I was met by a lovely woman, Karen. I explained to her that I needed to renew my insurance on one of my family cars and that I had just had a terrible experience elsewhere. She kindly showed me where I could get a glass of water, which was really nice as it was hot out, and more importantly found someone to help me.
Aman was very pleasant and relaxed. This was nice as I was very stressed. I explained that we have 4 drivers on 3 cars. He patiently explained everything I needed to know. He answered questions that the competition couldn’t or wouldn’t.
I renewed my car insurance with BCAA knowing with confidence that my family was covered with the appropriate car insurance.
Thank you so much Karen, Aman and BCAA,
(Member since 2006)