Skip to main content
alert icon

BCAA Service Locations are closed to walk-in visits. We’re here to serve you online, or by phone 1-888-268-2222 Mon to Sat, 9am-5pm learn more. Emergency Road Service are ready to help you 24x7. For COVID-19 related BCAA Travel Insurance info click here.

COVID-19 Service Alert

Last Updated Mar 24th at 5:00pm

Protecting our home and helping British Columbians is core to what we do at BCAA. That's why we're taking precautions to help keep you, our employees and the wider community safe.

The situation is changing rapidly, and to do our part in slowing the spread of COVID-19, we have made the difficult decision to temporarily close all our Service Locations as of March 19, 2020 until further notice.

Rest assured, we’re still here to help. Our Roadside Assistance service continues to operate 24 hours a day, 7 days a week, but with some adjustments to support social distancing for everyone’s safety and all our Auto Service Centres remain open Mon to Sat 10am-4pm.

We know that this is a time of great uncertainty and concern, not just in BC, but around the world. Thank you for your patience and understanding as we adapt to this evolving situation. We'll keep monitoring the situation closely and we're ready to do everything we can to support British Columbians. Please check back to this page for regular COVID-19 Service Alerts from BCAA.


Here's how you can reach us

Our Service Locations are temporarily closed until further notice, but rest assured we’re still here to help with all your Membership, Insurance and Automotive needs:

  • BCAA Membership, Insurance & Auto Service: Visit bcaa.com or call us at 1-888-268-2222
  • ICBC Autoplan: BCAA is equipped to take care of all your car insurance needs, including ICBC Autoplan, by phone (1-888-268-2222). For faster service, please submit a call back request and we’ll reach out to you to complete your ICBC Autoplan renewal.
  • BCAA Roadside Assistance: Request BCAA Roadside Assistance online or download the BCAA app for Android or iPhone.
  • General Questions: For general questions, please review our FAQs below. If you have any further general questions, you can email us at info@BCAA.com or call us at 1-888-268-2222

As many of our advisors transition to working from home and adjust to phone-based service, you may experience longer than usual wait times. We appreciate your patience and encourage you to use our self-serve options on bcaa.com.


Useful resources

We encourage you to stay informed about the facts surrounding COVID-19 and recommend checking with qualified authorities:

All non-essential travel outside of Canada is not currently recommended by the Canadian Government. To understand the impact of COVID-19 on your travel insurance visit bcaa.com/coronavirus.


FAQs

Due to the importance of social distancing, as recommended by the Public Health Agency of Canada, we’ve temporarily closed our Service Location to walk-in visits. Rest assured, we’re still here to help you. Many self-serve options are available on bcaa.com and you can reach us by phone (1-888-268-2222).

You can request BCAA Roadside Assistance online or download the BCAA app for Android and iPhone. Our Roadside Assistance service is available 24 hours a day, 7 days a week.

You can make payments online or by phone (1-888-268-2222). Wherever possible we encourage you to make a payment online to ensure the fastest possible service.

  • BCAA Membership
    • Renew your BCAA Membership online here
    • Alternatively, you can renew your BCAA Membership by calling us at 1-888-268-2222
  • BCAA Home Insurance
    • If you are not making any changes to your home insurance policy, renew online here
    • If you would like to make any changes to your policy, call us at 1-888-268-2222
  • BCAA Travel Insurance
    • Emergency Medical Insurance: Renew your BCAA Annual Travel Medical Insurance online here
    • Alternatively, you can renew your policy by calling us at 1-888-268-2222
  • BCAA Optional Car Insurance
    • If you are not making any changes to your BCAA Optional Car Insurance policy, renew online here
    • If you would like to make any changes to your policy, call us at 1-888-268-2222
  • ICBC Autoplan
    • BCAA is now equipped to renew your ICBC Autoplan by phone
    • To purchase or renew your ICBC Autoplan, you can submit an online renewal request here and we’ll contact you, or call us at 1-888-268-2222
  • BCAA Life Insurance
  • BCAA Health and Dental Insurance
    • To renew your BCAA Health & Dental Insurance, please call Manulife at 1-888-334-4561

Our Service Locations are temporarily closed in response to COVID-19. Our Call Centre and BCAA Auto Service Centres are operating under reduced hours:

  • BCAA Service Locations: Closed until further notice
  • Call Centre
    • Monday to Saturday: 9:00 a.m. – 5:00 p.m.
    • Sunday: Closed
  • BCAA Auto Service Centres:
    • Monday to Saturday: 10:00 a.m. – 4:00 p.m.
    • Sunday: Closed

ICBC Autoplan insurance is now available by phone (1-888-268-2222). For faster service, please submit a call back request and we’ll reach out to you to complete your ICBC Autoplan renewal.

To learn more about COVID-19 and BCAA Travel Insurance coverage, visit bcaa.com/coronavirus.