COVID-19 AND KEEPING YOU MOVING
We're here to help
Updated May 15, 2020
As restrictions in BC start to ease, BCAA stays open. In fact, as a provider of essential services, we never closed. Instead, we've adjusted how we serve you to keep everyone safe.
Our Roadside Assistance service continues to operate 24 hours a day, 7 days a week, with some adjustments to support physical distancing, and our BCAA Auto Service Centres remain open for emergency appointments with some adjustment too for safety precautions.
We're also here to help with all your Membership and insurance needs online and over the phone, including ICBC Autoplan renewals (1.888.268.2222). And around Metro Vancouver, Evo Car Share is always there to help you get where you need to go.
While we miss seeing your faces, our BCAA Service Locations will continue to remain closed to the public for now. Safety is everything to us, and once we establish the right approach for in-person help, you can expect the same great service you're used to, just delivered in a slightly different way.
So, from the bottom of our hearts, thank you for continuing to put your trust in BCAA and for your patience while we find new ways to serve you. To those of you who continue to share your positive experiences with us on social, we appreciate your kind words of encouragement. We are all learning and doing our best, so it means a lot.
Stay tuned for more updates, and we hope to see you soon.
Here's how you can reach us
Our Service Locations are temporarily closed until further notice, but rest assured we’re still here to help with all your Membership, Insurance and Automotive needs:
- BCAA Membership, Insurance & Auto Service: Visit bcaa.com or call us at 1-888-268-2222.
- ICBC Autoplan: BCAA is equipped to take care of all your car insurance needs, including ICBC Autoplan, by phone (1-888-268-2222). For service, you can also submit a call back request and we’ll reach out to you to complete your ICBC Autoplan renewal.
- BCAA Roadside Assistance: Request BCAA Roadside Assistance online or download the BCAA app for Android or iPhone.
- General Questions: For general questions, please review our FAQs below. If you have any further general questions, you can email us at info@BCAA.com or call us at 1-888-268-2222.
As many of our advisors transition to working from home and adjust to phone-based service, you may experience longer than usual wait times. We appreciate your patience and encourage you to use our self-serve options on bcaa.com.
We encourage you to stay informed about the facts surrounding COVID-19 and recommend checking with qualified authorities:
- BC Centre for Disease Control
- Public Health Agency of Canada
- Canadian Government Travel Advice and Advisories
All non-essential travel outside of Canada is not currently recommended by the Canadian Government. To understand the impact of COVID-19 on your travel insurance visit bcaa.com/coronavirus.
Due to the importance of social distancing, as recommended by the Public Health Agency of Canada, we’ve temporarily closed our Service Location to walk-in visits. Rest assured, we’re still here to help you. Many self-serve options are available on bcaa.com and you can reach us by phone (1-888-268-2222).
You can request BCAA Roadside Assistance online or download the BCAA app for Android and iPhone. Our Roadside Assistance service is available 24 hours a day, 7 days a week.
You can make payments online or by phone (1-888-268-2222). Wherever possible we encourage you to make a payment online to ensure the fastest possible service.
- BCAA Membership
- BCAA Home Insurance
- BCAA Travel Insurance
- BCAA Optional Car Insurance
- ICBC Autoplan
- BCAA Life Insurance
- To renew your BCAA Life Insurance call us at 1-888-268-2222
- BCAA Health and Dental Insurance
- To renew your BCAA Health & Dental Insurance, please call Manulife at 1-888-334-4561
Our Service Locations are temporarily closed in response to COVID-19. Our Call Centre and BCAA Auto Service Centres are operating under reduced hours:
- BCAA Service Locations: Closed until further notice
- Call Centre
- Monday to Saturday: 9:00 a.m. – 5:00 p.m.
- Sunday: Closed
- BCAA Auto Service Centres:
- Monday to Saturday: 10:00 a.m. – 4:00 p.m.
- Sunday: Closed