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BCAA Ranks Highest in J.D. Power Customer Satisfaction Study for Home Insurance Providers in Western Canada

Burnaby, B.C., July 9, 2018 – BCAA has been awarded the highest ranking in customer satisfaction among home insurance providers in Western Canada by renowned research company J.D. Power, making this BCAA’s eighth J.D. Power Award.

In the 2018 study, BCAA’s overall score of 799 is well above the Western region average score of 769. Additionally, BCAA achieved the highest score in the regional study factors of Policy Offerings, Price, and Billing and Payment.

“We are thrilled to be a leader in home insurance in Western Canada,” says Brent Cuthbertson, BCAA Senior Vice President & Chief Marketing Officer. “This ranking is significant because it is based on the real experiences of BCAA Home Insurance customers. BCAA sincerely thanks each and every one of our employees for their ongoing commitment to offering the best experience for our customers.”

J.D. Power, a global marketing information services company, conducts annual customer satisfaction research that measures home insurance policyholder experiences with their primary insurers. The study is based on responses from 5,676 homeowner insurance customers across Canada and was fielded from March-May 2018. For more information visit canada.jdpower.com.

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About BCAA

The most trusted organization in British Columbia by its Members, BCAA serves 1 in 3 B.C. households with industry-leading products including home, auto and travel insurance, roadside assistance, Evo Car Share and full auto service at BCAA’s Auto Service Centres. BCAA has a long history focused on keeping kids safe on the road and at play through community programs such as its School Safety Patrol, Community Child Car Seat Program and BCAA Play Here. Please visit bcaa.com.


For further information or to schedule an interview, please contact:

Niela Melanio
BCAA Communication Specialist
Office: 604-268-5342
Cell: 778-228-8859
niela.melanio@bcaa.com