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BCAA Ranks Highest in J.D. Power Customer Satisfaction Study for Home Insurance Providers in Western Canada – 9th win

Burnaby, B.C., March 28, 2019 – BCAA has achieved the highest rank in customer satisfaction among home insurance providers in Western Canada according to renowned research company J.D. Power, making this BCAA’s 9th award.

In the 2019 study, BCAA got an overall score of 800 – 60 points ahead of the Western region average score of 740. BCAA achieved the highest score among rank-eligible insurers in the Western region for each of the five factors measured in the study: product/policy offerings, price, billing & payment, non-claim interaction and claims.

“J.D. Power means so much because it’s based on the real experiences of BCAA Home Insurance customers,” says Clayton Buckingham, BCAA Senior Vice President & Chief Financial & Insurance Officer. “Thank you to our incredible team of employees for their commitment to offer our customers the best possible experience.”

J.D. Power, a global marketing information services company, conducts annual customer satisfaction research that measures home insurance policyholder experiences with their primary insurers. The study is based on responses from 1842 homeowner insurance customers across Western Canada and was fielded from November, 2018 to January, 2019. For more information visit


About BCAA

The most trusted organization in British Columbia by its Members, BCAA serves 1 in 3 B.C. households with industry-leading products including home, auto and travel insurance, roadside assistance, Evo Car Share and full auto service at BCAA’s Auto Service Centres. BCAA has a long history focused on keeping kids safe on the road and at play through community programs such as its School Safety Patrol, Community Child Car Seat Program and BCAA Play Here. Please visit

For further information or to schedule an interview, please contact:
Sara Holland
BCAA Communication
Office: 604-268-5029
Cell: 778-874-4046