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BCAA Service Locations are closed to walk-in visits. We’re here to serve you online, or by phone 1-888-268-2222 Mon to Sat, 9am-5pm learn more. Emergency Road Service are ready to help you 24x7. For COVID-19 related BCAA Travel Insurance info click here.

How to make a home insurance claim

Our commitment

BCAA Insurance Corporation is dedicated to making your claims experience as stress-free as possible.

Our commitment to you:

  • We will thoroughly explain our claims process to you and ensure you promptly receive all documents needed to begin your claim.
  • We will return your telephone calls within one business day.
  • At your request, we will keep you informed on the status of your claim throughout the process.
  • We will ensure that you receive prompt, efficient and courteous treatment at all times.

The claims process

We are dedicated to helping you understand the claims process. If there’s something we haven’t covered, please contact your local BCAA Service Location.

To report a claim

To report a BCAA Home Insurance Claim, either:
Call 1-800-719-2224, 24 hours a day, 7 days a week.

 - OR -

Submit a home insurance claim online

For any more information on reporting a claim, view (PDF) our home insurance claim FAQ.

Claims forms

For your convenience, and to speed up the claims process, the following claims forms are available online:

  • Fire Proof of Loss Form 
  • General Proof of Loss Form 
  • Police Consent Form 
  • Schedule of Loss Form 
  • Statement of Claim Form 

Please print, complete and submit these forms as instructed by your adjuster. Should you have any questions, please contact your adjuster.